3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

I agree with all the 5 star comments. It came earlier than expected, well packaged, with clear and easily understood instruction to assemble. Easy to assemble, only major pieces, mostly just the frame. Came with tools, but it i better to you ones you already have. Includes PLA filament and (great) easy to use slicing software (some sample models) so if you are new to 3-D printing like I was, you can get started immediately. Quality for a reasonable (great) price. Does not involve struggling like earlier generations of 3-D printers [not any specific brand or model, just earlier.] I've been running it almost constantly for two weeks and the only problems have been caused by me. If you have a reasonable amount of common sense, just a little patience, computer usage knowledge, and a little minor mechanical ability, it is time to start 3-D printing with the Creality Ender-5, a great printer to start with and use!

The good - Printer received in good condition, and working fine. The bad - I chose to use this store because they were showing the cheapest price currently available. 6 days after processing the order and accepting payment, they demanded an additional US$90, claiming a system error had caused the wrong price to be displayed. While they settled for an additional $40 (to match the price directly from Anycubic), this is beyond dodgy. This was either a deliberate listing tactic to score extra sales, or simply extremely poor customer service to deal with a legitimate error, but either way it leaves a poor taste in the mouth. To add to the fun, the resin didn't show up when the printer did, and I was only informed after I went chasing it that they were out of stock locally, with no indication given as to how long it would take to fill the order. And their chosen transport provider chose to ignore the 'signature required' stipulation on the shipping label, and just left the printer sitting in my front yard. SO, in short, a pretty disappointing experience all around.

SO far so good

Good Day everyone... Great experience with this Store! On 2 September 2019 I ordered, from Genoa (Italy), a 3D printer Tronxy XY-2 Pro from the warehouse of Germany: arrived at my delivery in perfect condition, September 6, 2019 at 01:30 p.m. Payment with Visa, via PayPal. I asked a question, via email, to 3D Printers Online Store, before deciding the purchase and I got an almost immediate, comprehensive and decisive answer. Great shop! I will recommend it to friends and family. I will buy in this store again (I have already included it in my "Golden List")! Highly recommended!!! 5 Stars + 5 Stars! Loris Galletto, Genoa (Italy).

A part was missing from my order and the vendor made me whole by shipping a replacement to me right away. We exchanged several emails prior but in the end they did the right thing.

This is my first 3D printer. I've been researching and procrastinating for over a year. The style (cube for stability), size (260x260x350) and the price (under $300) are why I decided on this printer make and model. This store, 3dprintersonline.com, has by far the best price on this model and the extras. I was expecting a moderate to difficult build process - yep! it sure is not for the non-technical/non-mechanical type of person - the faint of heart need not apply! The package was delivered very quickly - less than a week to the USA. All of the pieces were there, the instructions for the build and all of the software needed are on the included SD Card. Would I buy this printer again? Yes. Would I buy it from this store? Definitely yes, the price is great. The service is responsive via the "Contact Us" link at the bottom of the page. Getting replacement parts? Not so fast, if Amazon Prime didn't exist then I would still be waiting to get this thing going.

If I could give a 0 Star I would. I ordered my printer on June 20th, the shipping label was created on June 21st and that's it. Printer has not been found since. I've reached out to Zander 'Customer Service Executive' (hardly), from 3D Printers Online and Monda from Creality and all I get was; "Please contact UPS". UPS won't assist as I am not the seller. It is now July 3rd and no printer. Zander has been of no help. I left 4 voicemails for him to contact me and haven't heard from him. I've requested to cancel my order 3 times to no avail. I will have to go thru legal channels now to get reimbursed. DO NOT USE 3D PRINTERS ONLINE STORE! Terrible customer service and delivery.

4 stars for quick efficient delivery of Printer. 1 star deducted for failing to manage short ship item, It was left to me to chase! One add-on (glass bed) short shipped by Creality. 3dpriners online organised replacement to be shipped from Creality China. However parcel went missing, no tracking available, It was delivered in UK on 26th June, Shipped from China on 16th May.