3DPrintersBayReviews of 3dprintersbay.com

My printer arrived in 6 working days, however they provided the tracking number late, in the day the package arrived.

Awsome and amazing costumer service 100%

Ridiculously responsive? Maybe that’s not the right word :-). But I have never had such a good experience with customer support. The timing of my purchase was not great as they were completely out of stock and missed a holiday and a pandemic outbreak. Despite all of this, they still manage to get my order out after multiple emails to update me on the status so that I never had to worry about what was going on. When it finally arrived, everything was as advertised And even quite a bit better than expected.

Fantastic experience, great customer service! amazing responce time! next order will be through them again for sure!

I first heard about 3dprintersbay a while back when helping a buddy get his first 3d Printer. This company stood out to me for having amazing prices on printers, some even cheaper than the specific manufacturers. We had anticipated on the printer taking at least a month to receive it, coming from China. Though to our surprise it shipped a few days after the purchase, and was delivered about a week after. Once we assembled the printer we had a few minor technical issues when first firing it up ( And by no means was it 3dPrintersBay fault, it was the printers manufacturer) we sent a message to PrintersBay and within 8 hours had a response from 3DPrintersBay as well as the manufacturer, along with the solve to our issues. It was nice to get help so quick. Fast forward to now, I was shopping for my second printer and decided to purchase through 3dprintersbay. Unfortunately due to the Chinese New Year and backorder, I didn't receive the printer as quick as my buddy's. Oh well, not a big deal, as I was just eager to tinker with a new printer. It arrived undamaged, and am overall pretty happy with it. The one thing I would've appreciated would be a email with a status/explanation. Other than that, I have nothing negative to say about this company, and I would recommend using them to anyone! -Cheers

besoin d'un produit si particulier que j'ai du le commander au bout du monde. Tout s'est bien passé

Top quality service. Very fast delivery to UK, and a great price too.

I placed an order through 3DPrintersBay (3DPB) for an Anycubic Photon S on Feb. 8 2020. I immediately received an order confirmation, and the funds I used were taken out of the account I used (no problem). I created an account with 3DPB the following Monday and emailed and asked that my order could be posted to the account so I could better track it's progress. Andy got right back to me and informed me that everything was all set, which it was, and all seemed well. The order was then showing "Awaiting Fulfillment". Unfortunately as of today this has not changed and my order is still showing as such. I have reached out to 3DPB asking about the status of the order and initially was copied on Feb. 13 on an email from 3DPB to AnyCubic asking for a status update - to which I never saw a reply. Many times since then I have attempted to contact both 3DPB and AnyCubic about this and have never received any additional information. I perfectly understand that at this time there may be certain uncontrollable factors in the delay of this shipment, but any kind of update from either company would be appreciated and expected. I have tried many times to resolve this through 3DPB before posting any kind of negative review but am growing weary. I even emailed Andy and said that at this point I would like for my order to be cancelled, hoping to get some kind of reply, but that never happened. So here I am, out the cost of the printer and no end in sight to this problem. All I am wanting is the printer I ordered and to know when I will be receiving it. UPDATE: After emailing back the 3DPB team, it was discovered that emails sent by them were redirected to my spam folder. The issue was resolved and I am happy to up 3DPB rating. The only reason why 5 stars is not given is that while the site offered shipment from a US warehouse, the order was to be shipped from China. UPDATE NO. 2: Andy and the team at 3DPB worked hard to resolve my situation. Printer received today and I am up and running. Thanks Andy, and 3DPD will be my first choice for all me 3D printing needs.