3DPrintersBayReviews of 3dprintersbay.com

I will preface my review with this, Adam at 3dprintersbay was extremely quick and to respond to any inquiry. However, I did have two major issues. 3dPrintersBay.com website listed a printer as "In Stock" in US warehouse and 2-3 day shipping. A week after ordering there has been no update to my order status, no shipping tracking number, and a busted 24-48 promise of an update directly from Creality as well. Adam directed me to chargeback/dispute my order payment as a result.Second, there seems to be a major disconnect between the seller and 3dPrintersBay right now. Creality was completely unresponsive. I recommend looking elsewhere for any Creality products.

This another review related to the flsun distributer. I ordered a printer over a month ago now. The printer was supposedly in a warehouse stateside, however, after getting a delivery date and the printer not arriving the tracking number started showing delivery pending. After contacting them twice they told me the printer was on the plane and after clearing customs would be on the way. This was 2 weeks ago. I've now had a support ticket in for 5 days and have heard nothing back. I understand covid-19 delays but this printer was supposed to have been in a warehouse in the u.s.. I might give 3dprintersbay another chance in the future but this experience has been very disapointing. I do get the feeling the problem is with the flsun distributer. Edit. I did eventually get my printer (flsun qq-s) and I am very happy with it. Upon further consideration 1 star was a bit too harsh for the overall experience. They did try to have this review taken down which annoyed me a bit but after reviewing my emails they did try to contact me to get more information to prevent this in the future. So I'm going with three stars. In summary: while my initial complaints still stands they do seem to care about customer service and as such I would probably give them another chance since the prices do seem to be good and without a pandemic going on i would imagine fixing mistakes (such as not having a product in the U.S. wharehose) would probably take less time to fix.

I was told five weeks to get my printer but recieved it in only two, easy assembly, great quality, very user friendly and packaging was top notch everything was perfect no damaged parts. I'll be making my next purchase through 3Dprintersbay. Thank you.

I ordered the printer on backorder and the printer came in much earlier than expected in great condition. I contacted them to check the status of the printer and they were incredibly helpful. EDIT: The printer itself came with the no name power supply, not the meanwell that the "branded powersupply" in the description would suggest. Printer still works fine for me either way.

I purchased a cr 10 max and the whole process went pretty smooth. Great packaging and the prints have come out great so far. Excellent prompt customer service. I trust this company and the communicated honestly as well.

Great experience. Bought 5 printers from thrm

I've ordered Creality CR-10 V2 from this website. I didn't conduct a research before buying, but seller promised 2 days processing of the order. After waiting 4 days of processing I've contacted the seller, and received a response saying that the item is backordered, meaning you need to wait while it will be in stock. With this info and after reviewing the feedback about the seller I decided to cancel this order and order from another place, since this item was purchased as a gift, even though I've ordered it in advance (1 month prior to celebration) unclarity of when I will receive it scares me. I don't mind giving a higher star rating, because I understand the way seller sales their products and maybe for that way of selling they a doing great, but I hope everything will go smooth with my order cancelling and refund, because this is an important part of the online seller's business. EDIT: I've received refund with no problems.

I ordered a printer from 3DPrintersBay on the 23rd April. The website claims a lead time of 24-48 hours with stock in the EU. After 2 days I had heard nothing and emailed, only to be told it will be shipped in another 1-2 business days. Emails were CCd with manufacturer based email addresses and 3DPB claims they havent heard from the team that provides the printers. So 3DPrintersBay seems to just order from the company that produces the printers. I have been told in order to get a refund I need to dispute on Paypal or chargeback, I have disputed now so hopefully this will kick the manufacturer into gear. 3DPrintersBay has been very responsive in my emails but since the emails are just CC'd to the manufacturer it seems we are getting nowhere. If a tracking number is provided and proof of shipping is provided I shall cancel the dispute, but only if it is done ASAP, dont expect me to cancel it if the item is shipped any later than tomorrow. Given it 2 stars as 3DPB are very responsive with emails and are trying to help me. My rating will improve if the printer arrives soon. EDIT: Had the reason for the refund explained, the payment goes direct to the Manufacturer.