3DPrintersBayReviews of 3dprintersbay.com

I placed an order on April 6th for Flsun QQ-s pro that was going shipped out of Los Angeles in California. I live in California and the item should have been delivered within 10 days at the latest. On April 11th I sent a email requesting a tracking number and they sent FedEx tracking number stating the item will be delivered in 2 days to my home. Guess what nothing came. I send a 2nd email on April 13th asking about delivery with this response on April 13th. Hello Michael, There has been an update pending due to the current COVID-19 situation. It will be updated soon. Thank you for your patience and understanding On April 17th I sent this message Purchase Date: 06/04/2020 I got a email stating: There has been an update pending due to the current COVID-19 situation. It will be updated soon. I know FedEx is still shipping items so if the item is shipped I would know by the tracking number. If you do not have the printer in stock or unable to ship the printer cause ur warehouse is closed I would like a refund. Thanks in advance, Mike I got a reply on April 17th with this Looping James from FLSUN 3D Seller central team. Hello James, Could you please look into this shipment issue urgently and provide an update and resolve this as soon as possible Your immediate action is highly appreciated And a follow up email April 21st with this Hi dear friend I'm sorry for the inconvenience. I contacted the carrier. The printer is on the plane. After passing through customs, the delivery information will be displayed. It will take about 4-6 working days, Please don't worry, if you don't receive the printer, I will refund you. I sent a email yesterday April 29th with no response. This is ridiculous. I understand shipping delays due to COVID-19 but I ordered this printer from a warehouse that was confirmed to have the printer in stocks literly 500 miles from my home. Why is the item being transported by plane 15 days after purchase when the item is supposedly getting shipped 500 miles away? This is day 24 from date of purchase. I will update with more information as this issue is ongoing. - On 05/01/2020 I got this email from 3dprintersbay: Hello Michael, I would recommend you start filing PayPal dispute against your transaction for the reason item is not shipped/received & escalate the claim to PayPal as necessary since we have had no proper support or response from FLSUN. Please submit PP ID to us once the claim has been successfully placed and we will notify PayPal about the seller activities wrt this order through their report system under marketplace code of conduct. They will be forced to provide an update soon by PayPal chargebacks If you paid with your credit card without PayPal account.Here's a quick overview of the chargeback process: 1-Request/Initiate chargeback through your credit card issuer company/Bank 2- The credit card company notifies Vendor Merchant account and withdraws the funds from PayPal and credit to your account Please let me know if you have any more queries. - I submitted a Paypal dispute 05/01/2020 - On 05/08/2020 I got this email from Flsun: Hi dear friend I am really sorry for the late response. the printer has arrived US, but the Fedex is full, it is waiting for the delivery to Fedex. - As of today 05/14/2020 I have not received any other response. No refund, No new tracking number. - The printer arrived at my home today 05/15/2020 Date of purchase 04/06/2020 I think this company is good to the extent that you will get what you paid for but the communication and lack of transparency is a problem.

Great site! Buy all my printer here now! They arive fast and they have the best prices around(if not they match it) great customer support team very helpful and fast to respond! I highly recommend! And the unit doesn't have to be instock in us to get it fast, shipped my last printer from china in less than 10 days 2 my door.

I needed a printer quickly for work as an existing one had broken and parts were going to take 3 weeks to arrive. Their website said they had the printer I wanted in Europe (I'm in Europe) and its delivered by courier. I emailed to confirm, they said yes. The package takes *10* days to get to me, thats pretty slow for a courier but ok these are trying times (Covid). It took 4 days to hand it to the courier (admittedly including a weekend) However the package is only the filament, not the printer! Courier says it's one tracking number per package and clearly this single wrapped package is only the filament. The only obvious explanation is that they did not send me the printer but I am getting all sorts of excuses from them...very slowly...emails bouncing between the US and China...one email per day and I'm still without a printer or a good answer, what I do have is a work disaster. I will update this as it progresses. *** Update 13 May 2020 *** The refund has hit my account, via Paypal. Personally I won't be dealing with both these companies again. I do see many happy customers out there so good for them. I expected a higher level of service from this US based company but didn't get it. In fact other than the order received the only other email was a fob off to the manufacturer for the delivery problem. *** Update 11 May 2020 *** My daily "please respond" emails were not responded to for 1 week. Then I was promised a refund by FLSun within 48 hours. That was 5 days ago. Unprofessional, dishonest and misleading. And while my problem is mostly now with FLSun, 3DPrintersBay simply offer silence from the sidelines. The transaction was via their website. I went there because it seemed reputable, US Based etc, but as mentioned below when I did the transaction on their website the money went directly to FLSun. So basically I was mislead. I'm not sure which is worse, the deceitful way I was sold the 3D Printer or the fact that the manufacturer simply lies about things (refunds etc). ***Update 1 May 2020*** No progress. No refund. The supplier contact, who actually is FLSun, claims to be talking with courier company (GLS) and is 'waiting'. I can call the same courier company on the phone and get actual answers. GLS say it's one parcel per tracking number. FLSun says otherwise. I have the parcel, it says 15 kgs but only contains the filament, about 2 kgs. The printer was either not sent or sent with the wrong tracking number. Either way its not my problem or fault but I am still out of pocket and without a machine. To be clear some of this fault now seems to with FLSun not 3DPrintersBay however 3DPrintersBay are not helping with this in anyway, simply silent in the email chain but quite active on Trustpilot. I paid via 3DPrintersBay.com with PayPal, however when I look at Paypal funds went to FLSun directly, so not sure what value 3DPrintersBay are offering here. I still desperately need to print something for my job and there us no sign of resolution with 3DPrintersBar or FLSun.

My first 3D printer, I have help getting started though. Less than a week and have already started into production getting great results. Enjoy having the large format being able to print one solid piece. It arrived slightly damaged, 3DPrintersBay and Phrozen had replacement parts being shipped out in under 12 hours with no hassle. Amazing customer service from both.

You guys are awesome. Ppl who are printing PP and front line folks like yourself who are helping during these times of need. Keep it up guys!!

Don't buy here if you are living in the EU. The website states free shipping but lets the customer pay all the import tariffs and other charges. I bought the Phrozen Sonic Mini here and on top of the $299 came $104 in import charges on top of the $30 Fedex shipping that they don't inform you about! EDIT: to reply to the below response from 3DPrintersBay: you should not inform your customers about significant extra costs in your terms & conditions. This is unclear and bad practice. A notice when a person living in the EU makes a purchase would make this much clearer. Also make sure to state this on your purchase orders!

Placed order 4/2, no further communication received. E-mailed for an update on 4/3, they responded by forwarding it to a Chinese e-mail and asking them for a status update. E-mailed them again 4/6, no response received. I can understand if there are shipping delays (The item was in stock to ship in 24-48hrs) or otherwise but it seems communication is an issue.

Update: After a couple of days, I've got my money back. So, I had a bad experience recently. I ordered Phrozen Sonic Mini Saturday evening. On Sunday morning I saw that the offer changed in the shop - they upgraded plastic vat to metal one for 20$ more. So I emailed them to ask if they will send plastic or metal vat. Monday morning they said that it will be plastic, but they will check if it can be changed to metal. I replied that if it can't be changed I would like to cancel that order. Monday evening I got another mail saying that it will be plastic and metal one cost 20$ more. I replied that I can pay the 20$ difference for the metal vat. This morning (Tuesday) they emailed me that cost of delivery to my country (Poland) is too high and I need to pay 40$ for metal vat (almost 1/5 of the original price). (btw. status of the order is processing, so I don't know if they send it already) So I'm a little disappointed because they could do a lot of things to avoid this whole situation. Like, they could ask me if I wanted an upgrade - that would be nice, or even have some kind of information that this offer is about to change. Another thing is, that because of weekend and slow response from customer service, probably I'm not eligible for order cancellation. Also I can't understand Phrozen's logic - it's too expensive to send metal vat, but when plastic vat cracks (and it often does) they replace it for free.