3DPrintersBayReviews of 3dprintersbay.com

This is a great printer for larger prints! My boyfriend loves it :)

yea thrilled

Without going into detail I'll say of the four differnt buget printers I've purchaced, this one is the best one. Its allowed me to learn about the 3-D printer. Great tool for learning.

Cares about their customers. Andy is very helpful.Takes the personal time to see that customer needs have been met. Will continue to use 3DPrintersBay. Highly recommend

I’ve done 3 online orders. Excellent customer service. Great products and fair pricing. My go to print supply store

Printer arrived very fast and in good condition. When unpacking was very impressed with the support foam arund the printer to protect it in shipping. The whole experience from purchase to setup felt very professional. I followed the instructions for setup and it was as easy as. I was ready to do my first print but as usual I couldn't wait to try one of my own designs on it so didn't print the cube. I had been reading about the printer whilst waiting for delivery and decided to use ChitiuBox Slicer instead. Loaded up my model, left slicer at defaults for Photon-s, and bingo it worked. Then I scratch the FEP and had to replace with the one that came with printer ( Glad it came ), Followed instructions on box but not sure if I missed it but nothing told me to remove protective film, which is hard to see. so had to do 2 times to remove film. I could not be more impressed with the overall experience and will buy another

To date I have yet to even purchase a printer from this company. I have contacted them 3 times over 4 days with pre-purchase shipment questions and I have yet to get a response. HOWEVER I did get a reminder from them that I left the printer in my cart and hey go back and make the purchase please. This level of pre-sale service is making me reconsider the advisability of purchasing anything from them at any point. UPDATE: The company did respond to my 4th contact attempt. However, that response came 1 hour after my initial posting here. Followed 2 hours later by a request to take this review down. In the request to take it down, they cited a SEV1 issue with their incoming (previous word added as a correction) email system. However, a SEV1 issue would have prevented them from responding to me as they would never have even gotten my incoming email. They also knew that if there was an issue for several days(see second update). IF there was an issue of this severity, they should have posted a notice about it on their contact form page along with a notice to email them directly. This wasn't done. After getting the response from them and the following up request to remove the this review, I did a little due diligence on this company. They are not BBB accredited. The BBB score of 3dprintersbay.com is an F. The business does not post an accurate address on their website. Additionally, when I located the address on the BBB website, I checked it on Google Maps. One way is a multi-way intersection, the other way is between two houses in a residential area in a small town. Reddit posters routinely complain about the communication, or total lack there of from the company.When there is an issue with a product they simply refer the one making contact to the vendor, even when the issue is a lack of reply from the vendor. This results in an empty loop of communication. Everything I have found out about this company leads me to believe they are not to be trusted. UPDATE TWO: The vendor in question has reported this post because of "technical issues". Incoming Mail server issues. Yet they got the email I sent them directly. To state for the record, I am not going to use 3dprintersbay for this purchase based on my experience so far and the research I did during the buying process. I will correct my first update where I stated that the company knew about the issue for several days prior to contacting me. Based on the email from Andy they did not even identify that their only communication information posted on their website had been broken since sometime early Tuesday morning till after I emailed Friday. They took exception in an email to me that they did not even know to post a notice until after I contact them. This is the correction to that error on my part. Obviously this vendor will take any approach to removing negative feedback. Reporting bad reviews. In other cases I've come across in my research offering discounts for removal of bad reviews. It has become increadingly obvious that they will take any means necessary to prevent people from voicing their negative experiences about their business. UPDATE THREE: I have transferred a copy of this to reddit in the 3D Printing reddit as well as the posting here. A moderator had to manually approve the post due to the ridiculous spam the company has subjected the sub-reddit to in the past. So even if I am forced to take this down due to the “report” the comments will live on and be searchable to everyone. The latest email I received from them regarding my previous update is filled with techno gibberish about the server having a different email protocol than I do. Since SMTP has been the standard since somewhere in the late 90s, I find that hard to believe. Additionally IMAP and POP are standards that have been around just as long. So I’m more or less convinced that this is just an attempt to deflect a negative review of them to their hosting service. Pretty much in line with my experience so far. Many of the one star reviews on this site also reflect attempts to deflect the issue to some outside agency. I am done with these people and I hope trust pilot does the right thing and leaves this up for others to find. And if they take it down, well... reddit is forever.

I ordered an upgrade kit on 4/22/19. This was supposed to be delivered by 5/18, but DHL showed that the packages were held up in Germany. They told me to contact the seller if I wanted any more information. When I contacted Printers Bay support they forwarded my inquiry to the vendor in China who was unable or unwilling to escalate my case. The two packages showed up separately about 3 weeks later. Once received, I required some technical support with the firmware update. Again I was shunted off to a Chinese customer service rep to whom I could ask a question and then wait 24hrs for an answer. It was clear to me that the rep did not understand my question and that this method would take forever. I found that it was easier scouring the web to find an answer than play ping-pong with tech support.