3DPrintersBayReviews of 3dprintersbay.com

No Complaints! Everything has been very user friendly. Shipping was quick. Great service

I’ve been asking for a refund because the printer doesn’t work and it’s been 3 weeks and they keep telling to try this and that but it never works.

Best place to purchase 3D printers. Their website is very easy to use. Great selections and prices.

Order was fine. We received it within few days. There were no issues.

Currently, I am in the process of purchasing the Ender 5 Plus. I accidentally put the incorrect address when checking out that translated to another incorrect address from the shipper in China. Overall, the customer service has been really bad. I cannot get anyone (Andy) to e-mail me back consistently (over 10 e-mails sent) to help resolve the issue since they are the middle man (which I was not aware of when purchasing). Currently, the 3D printer is being delivered to an incorrect location (a more incorrect address then was originally given) and the seller (from China) will not work with us to re-route the package or e-mail back. For the business provided I would have expected the customer service to flawlessly handle the shipping incident instead of me the customer having to step in and do there job for them My hope is that through this review - someone will contact me and help resolve my issue as I had to open a PayPal dispute to request a refund because I cannot get anyone to help me. UPDATE: 27 Minutes after posted - I have received an e-mail from support staff after multiple emails sent this morning. UPDATE 1 Hour After Negative Review: I was told that in order to receive good customer service I would need to revert this review. However, I have heard from the shipper which is a huge win! For that I will update to 2 Stars. Futhermore, the customer support is only worried about there reviews and not what is best for the customer. Real action was only taken once I posted a negative review and the support staff got hostile after I questioned there motives. This is a quote from the Support Staff "Glad that you’ve raised PayPal Dispute Please let me know PP case ID. At this point we would be happy if you update the review on us which would encourage us to move forward with them and get the package to right address."

I have had an Anycubic Kossel Linear+ for over a year now, time to add more printers for versatility. So I ordered an Anycubic Photon and Chiron. I was a bit concerned because I'd never heard of 3DPrintersBay before. Regardless, I ordered both plus resin, package shipped, tracking received, cool. The Photon arrived and nothing else, I thought I got scammed, no other tracking numbers, no backorder email, nothing. I email them asking when I can expect my package or refund, 2 days later they reply with the tracking and the resin arrives, next day the Chiron was delivered. Everything brand new, functions perfectly, running constantly since they've been calibrated with no issues. THINGS TO KEEP IN MIND: 1. They are like the middleman, so emails, generally, go from you, to them, to manufacturer, back to them, then to you. So be patient. 2. The payments are through paypal, so you have 30 days or whatever to dispute, so be patient. 3. They don't use 110 in every country on the planet, so like me, you may have to switch your 110/220 switch to show 110 before your printer will function properly.

Very good prices, great customer support

I recently purchased anycubic predator from 3dprintersbay.Delivery was very fast.I would highly recommend them for your 3dprinting needs.