PetMedsReviews of 1800petmeds.com

Absolutely awful system. Takes an hour to place an order and then when you reach the end it tells you there is an error accepting the credit card. Variety is good, but the online system is effed.

TERRIBLE! WORST EXPERIENCE EVER! I had to state my case for 65 minutes on the call for their error of sending me the incorrect item. I called their customer service yesterday afternoon around 2 pm PST, Wednesday, Nov 30th telling the service rep that PetMeds had shipped me the wrong Denamarin package twice in a row. I purchased the blister pack version (as shown on the PetMeds website) and not the bottle version. I wanted an exchange again and explained to her that the bottle version does not work for my dog's case because the bottle version has an expiration time of 4 weeks after opening the bottle. She checked with her manager and found out that PetMeds has only the bottle version. The packaging of Denamarin shown on the PetMeds website was incorrect. [Long story short] She told me to contact the manufacturer directly for my case instead of offering me any quick replacement or refund options. She made me feel like PetMeds' wrongdoing has become my problem. I ended the unpleasant experience with the service rep and requested that I speak with the manager directly. The manager wasn't helpful at the beginning either. The manager eventually decided to give me a full refund after I told her about my disappointment in them not valuing me as a loyal customer for 11+ years, pleading my case for 1 hour, and this was my first complaint. I have to ship the incorrect items back to them too. The whole experience was awful. PetMeds is only nice to you when you give them business, and they become unpleasant when you want them to correct their own errors.I hope my bad feedback won't get anyone fired. I only want to share this bad experience so that PetMeds can correct them moving forward...hopefully.

Just switched from 800-PetMeds to EntirelyPets. They had what I needed in stock and cheaper. I was with 800-PetMeds for 10 Years. When I contacted them to advise I was leaving they could care less.

great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!

@1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

I came back to shopping 1800PetMeds after a long hiatus after a previous dog passed away. Their prices are very competitive, and I had no issues with my order, although it did seem as if it took longer than I expected for the order to get fulfilled (but that could easily have been due to communication between them and the vet's office). I also enjoyed the surprise of seeing a very large dog biscuit in with the order, even if it's way too big for either of my dogs (and it seems as if the weight range on the medications could have suggested a smaller treat in the box).

I ordered my dogs Imterceptor heartworm meds 4//9 it was delivered on 4/12. They got in contact with my regular vet on 4/10 to confirm prescription. I'm happy with the price, prompt service & delivery. I received 2 boxes from Pet meds for the same price as 1 box at Banfield. Thank you 1800 Pet Med's & staff. You have a new satisfied customer.