PetMedsReviews of 1800petmeds.com

I ordered special hydrolized dog food for my Bulldogs. I mailed in the prescription from our vet. The orders were placed for $1071.00. My credit card was charged & then the orders were cancelled. It has been eight days & the transaction charges have not been released by PET MEDS merchant bank. I am no longer disappointed. I am angry. Where is my $1071.00? PET MEDS, this is a piss poor way to handle your customer service. Do better!

Every single time I try to get a refill they say they have to contact my vet, even though they have valid prescriptions. Never once have they just used a refill on file. This delays shipping which is annoying, but also bothers the vet for no reason. They also cancel orders when you use a discount code, and then won’t honor it because they claim you already used it. Go to Chewy, they’re way better

I ordered a medication for my cat that was listed on the website in details as well as images on the medication bottle as Chicken Flavored. I received the product, and it's Cherry Flavored. I reached out via text to Pet Meds thinking it'd be a quick response. No response to the text for 2 days, despite the auto response saying an agent would be with me in 3 minutes. I then turned to email instead and sent an email on July 31 detailing my issue. I received a response a day later - great - indicating that yes, the webpage was wrong and would I like a refund. I said yes, I'd like a refund on the same day. It's now 12 days later, I've nudged via email to check in 4 times after a few days of silence, and have yet to receive a reply. I turned back to text again yesterday to see if that got a response, again it noted 3 minutes and you'll have an agent, yet - no response still a day later. When you get the email that asks you to take a survey on how they did, it doesn't even go to a survey. I am beyond frustrated at this point, this is the absolute worst customer service I've ever received anywhere.

Set up autoship for my 13 yr old dog in heart failure. Thought all was good, ran out of meds and called and was told there is no account!!!!!! I have email showing we have the account.

My dog passed. They had a medication scheduled to ship. I canceled on the site, emailed and called (all useless because no one responded). They sent me a condolences email. Then an email that they shipped the meds. Thanks! I have to deal with hundreds being charged for medication for a dead dog. This is how I want to remember my loved pet. Poor customer service and automated fake care.

Absolutely IMPOSSIBLE to get a hold of customer service. Emailed them because they weren't answering phones about a week ago because they had a promo and I wanted to see if I could get it applied to my autoship order in the form of some kind of credit because it was $50 savings. They never answered. Whatever. Decided to take the loss. Then, my $445 worth of Simparica was "delivered" today, but it wasn't. There were no packages delivered to my home. Called customer service again because i need to rectify it and no one answers even during the times listed. At this point, I feel like the company is a scam. Beware.

After PetMeds insisted on a week of back-and-forth with the vet, delaying my cat's treatment as he continued to deteriorate, they sent me the WRONG MEDICATION! When I called them, they refused to send me the correct medication because they didn't even stock it - their website was a lie. 1800PetMeds is a danger to their patients. Do not order from them.

I created an account for a nonprofit animal rescue organization that is exempt from paying state sales tax. I asked that the sales tax exemption be applied to the account and submitted all necessary paperwork. 1800petmeds refused to add the tax exemption to the account, writing "We do apologize, but we are not currently able to set up accounts for Tax Exemptions." I have been a board member of this group since 1992 and have set up countless tax exempt accounts with business ranging from local veterinarians to big retailers like Walmart. Not once have I had any issues until now. Clearly, 1800petmeds does not value business from animal rescues and they certainly won't have to bother with business from us.