PetMedsReviews of 1800petmeds.com

Do you like a company that takes no responsibility for their mistakes? Does not follow up with you? Is two weeks late just to ship something hats life altering for your pet? Get strong armed by customer service when you contact them that refuses to provide any kind of information when you call in for a status update and like children just blamed you for their poor service? 1800petmeds is for you! It took 2 weeks just to get them to print a label for my order and an addition week just to get it into shipping. I'm absolutely livid and they just threatened to cancel my order when I asked for. Status update?!!

I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

rude rude rude. put the wrong dog’s name on my $247 order and refuses to correct so i can’t submit to insurance. unnecessarily difficult and completely inept. charged tax on a nontaxable item. just nasty.

Wish I'd looked on TrustPilot before spending 2 hours trying to get my order to go through. It was NOT a prescription, just a specialty food. Wouldn't accept payment of any kind, not even Paypal. Error code at the end like another reviewer in Dec said. It is now Feb and they still don't accept payments. Can't stay in business if people unable to pay. Customer service says they no about the online problem, yet they don't fix? What happened to this company? They use to do well. Don't waste your time like I did. All good things come to an end.

A complete “bleep” show. A very simple order for eye drops has turned into a circus. Customer Service Reps abysmal, told I had to physically mail in the script, which all know means at least a month before it gets to my door. Is this the 1980’s? told my vet could fax or call it in. Then again told they would reach out to the vet themselves. Have received a dozen or so emails , each one saying something different. Avoid at all costs, not worth the extreme hassle to save a few bucks. Thus company is a COMPLETE JOKE and should be ashamed of itself, especially when pet owners are already stressed due to pet ailments. Shame on PET MEDS. Stay away …

Avoid! Company is a fraud. I ordered online, paid with paypal and got confirmation email. Two days later got an email that I needed to call in to confirm my order and verify my payment method. I cancelled the order and waited a day and tried again. The exact same thing happened. I then had 3 different friends try to place the order. The same thing happend to all of them. I contacted customer service and was told they make all first time customers call in. I asked why this was not disclosed on their website anywhere. They falsely allow customers to make online orders with no intention of fullfilling the orders. They send a confirmation order still with no intention of processing the order. This company is a fraud and has very deceptive business practices. The customer service reached out to me and said it was just a "mistake" when the customer service representative said all first time customers had to call it. It seemed she accidently said the quiet part outloud. I am referring my complaint to the FTC for deceptive business practices and fraud.

On 12/23 I placed an order for my dogs regular flea and tick. That order was neither shipped nor delivered in the promised time. Second order, did not get shipped nor delivered in the promised time. Had to literally call for two days in a row just to get them to approve my already approved order. So they offer credits on my account. Cool, I’ll order some stuff for my dogs and then never call them again. So I ordered some treats, dog bed, etc. the dog bed was heated for the winter. Well, but shocker it came broken. I called in on the 5th to let them know the heating element was busted. They inform me they are sending out a replacement and just trash the one I have. Cool. So I wait, wait. Today January 12th I call in to get tracking for my order and speak with the lovely Jessica. It takes us about 15 minutes for her to even pull up the correct order. Once we find the order we find out a replacement was never sent. Shocker again from this company. I’m done, I don’t want a replacement or anything else to do with this company. There are so many places to buy pet meds, I recommend finding them and staying far away from this company.

We recently lost our pet who was on medication for Obsessive Compulsive Disorder. We had ordered medication for him and no longer needed it. I talked to the kindest people who expedited a return included getting our money returned.