PetMedsReviews of 1800petmeds.com

Horrible customer service results in a horrible process. I chose to use PetMeds for convenience, savings, and to save time. Instead I waste time trying to correct things they messed up. I have orders not on autoship appear without placing them. My vet is constantly called about these orders I never placed. They cancel or change orders I actually did place without my knowledge or permission. When I think I finally got it all cleared up, my orders are somehow changed and messed up again. I want to cancel but my prescription is already on the way to them and I can't get another to take my business elsewhere. In the end, it's the fur-babies that are affected when they can't properly get their meds.

best trusted

This company cancelled my orders and accused my of having multiple accounts with them. I just recently got my first pet in my entire life (a dog for my daughter) and just signed up for a PetMeds account in the last week. I placed two orders over the first week and went to place a third order. I called in to inquire about the order shipment and was told my account was frozen. I was transferred over to a supervisor, who would only name himself as "Jack", and he told me that I could not do business with him anymore and that I had multiple accounts. I asked how I have multiple accounts and wondered if someone had stolen my identity or something like that. I asked for details, but Jack would not give any details about the accounts that he said were mine, but that are not mine. I'm not sure how he could attribute an account to mine when I had never used the 1800 pet meds website before in my life. He simply stated that I would have to file a subpeona to receive any information about my account.

I ordered dog food three weeks ago and it still has not shipped.

I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.

Something has changed with this company. I have been using 1-800 pet meds for over 20 years. My last order, heartworm meds, was denied pending vet approval. This had never happened before. When I contacted my vet, they showed me how they had faxed the prescription 2x's to petmed and proceeded to email me the prescription so that I could directly send it to petmed. When I did, petmed would not respond, instead they would only send my email back to me. Then I noticed that they charged me for the medication, but when I looked at the order, it was still stuck waiting vet approval. So in my last attempt to get petmeds to respond, I begged them to actually state what was going on vs just sending me a copy of my email. Someone did and they stated that they were waiting for a copy of the prescription and could not fill my order until I provided this. Wow, this after my vet faxed it to them 2xs and after I emailed it to them 3xs. I told them to refund my money because they had been provided this prescription at least 5x's and if that is not good enough, then they should not be charging me. So petmed cancelled the account. It was so bizarre and unprofessional.

I've spent hundreds if not 1000s of dollars with this company over the past few years but will not be doing any more business with them going forward. In my last purchase, the sales rep recommended I buy their private label flea medicine for my cat. She told me it had the same ingredients as Frontline at half the price. Having used Frontline in the past, and knowing how effective it is, it was a no-brainer decision, so I ordered 2 boxes. Unfortunately, the company brand is not effective at all and now my cat and my home are infested with fleas! It can be costly and time consuming not to mention extremely inconvenient to fumigate my house, but guess how I'll be spending my weekend? I'm not happy and wouldn't even be in this situation if they hadn't pushed their poor quality product on me. Then to add insult to injury, they are giving me the runaround on trying to return the unopened box. And the rep I spoke with never even apologized for these issues. Hopefully this review will serve as a warning to other potential customers to only buy products you are absolutely sure about because you won't be able to return anything even if it's unused. Better yet, think twice about buying from this shady company in the first place. Going forward I'll be shopping with chewy instead.

First of all I got charged a shipping fee after the whole big shabang of free shipping free shipping which is not that big of a deal but not once not twice three times after that I'm getting $4.99 charge for 99 charge etc I gave my credit card number against my better judgment so I could get antibiotics for my cat I told them and I'm telling everybody who's reading this