Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

I just ordered a chandelier for my dining room. I received excellent service from Wendy. It was wonderful shopping experience.

Capitol Lighting has such beautiful lights but their customer service is even more amazing. I worked with Wendy who went above and beyond to help me. I needed to find a kitchen table light that coordinated with my kitchen pendant lights. She sent me so many options with images of my pendants with other lights which helped me make my decision. She also helped me choose the correct size pendant medallion for the ceiling and did a special order for rods for another chandelier that was a bit too short. I highly recommend Capitol Lighting and Wendy! I will be using her again for more lights soon.

My wife and I had the pleasure of working with Nahren Isteifo twice. She is a dedicated and patient professional which I, as an architect, deeply appreciate. We recently moved from a single family home in Fair Lawn to an apartment in Fort Lee and needed to replace many fixtures. Between what we were able to see in the Paramus store and on line we were able to make all the purchases with both confidence and delight. She is a joy to work with and I cannot recommend her more other than to say, if and when we need to continue to purchase lighting, Nahren is the salesperson we will seek out again (and again). Allen Weitzman, architect/planner

We ordered a ton of lighting for our new house. $20,000 order. It was delivered over the period of a few weeks. Installation has gone on as the house is being finished which took a couple of months. We realize we have 4 extra fixtures (unopened boxes) that we don't need (ordered 20 but needed 16). This is an item that is common and one they still sell (at a higher price than i paid!) I contacted them about a return and was told it was outside the return window. I asked to reconsider and they said it was just the policy. I asked a third time and was told again it was policy. For a company that sells other companies' products available via many other channels, customer experience is the differentiator. And it made the difference for me - I will never do business with them again. Cold. Transactional. No empathy. And my many friends who will be purchasing lighting in the near future? They will also not be using this company.

Our light was missing a part, they contacted the manufacturer and the part was sent right out to us.

Our fault we ordered later than we should have and our contractor needed the lights faster than it looked like they might come. I sent a note and they acted on it and had it shipped out faster than the message online said it would get here. I was very happy with their service. Also, Capitol Lighting had a sale a day or so after we ordered and they went back and gave us credit.

I've made my order and paid money for the lamp on May month. Now we have end of September. This business absolutely doesn't care about consumer- no e-mails about delay, anything about status of my 4 months delayed order.... Customer service is so low quality that one option they can suggest- is to cancel your order. Greetings to Tiffany S. It's a pity that such businesses still exist... J.

I made a large purchase to outfit a new build. I had a couple issues Bent long down rod from shipping. Fan receiver defective and a fan out of balance because of the shroud being out of round. All 3 were handled with the matter of a phone calls. 1-800 lighting and Hinkley fans were outstanding in providing the remedy. Thank You