1-800 ContactsReviews of 1800contacts.com

REBATE IS A SCAM They claim that you must turn by 8 weeks and then they don't pay. They claim that they never received it and then stated since you waited 10 weeks for the rebate, the time has passed. DO NOT USE THEM ...PAY MORE A LITTLE MORE AND GET THEM FROM OTHERS DEALERS. REBATE IS A SCAM . I am having the Florida District Atty;s office look into this a scam and mail fraud.

My right lens had 2 holes come up out of nowhere, from the edge, like a half moon cut out. I was past the 1 yr mark on the exam, and my state is not an online state. I could have done a VPN for access, but decided to reach out for help. They are overnighting me emergency pair. Not overnighting, but 2-3 day air. All companies need to follow their business model of "We can" versus "We can't" Who is their CEO? He is doing a great job!

I have used 1-800Contacts for almost a decade. In the past whenever I had anything holding up an order they fixed it promptly and even gave incentives. Their customer service is the best I have ever come across in any industry. Nobody treats their customers more fair and respectfully. If you ever have a problem, the Live Chat feature is a godsend! You don’t even have to call. :) Saves a lot of time! They help you with everything you need and many times I’ve gotten my contacts that are said to take 5-7 business days in about 3. Almost always get them in less than the expected timeframe. Lenses are as ordered. If you are unhappy with the lenses in any way they will let you send them back free of cost and replace them. :) Your satisfaction with their products is their goal. Even to this day I just ordered a pair and the process is so quick it’s truly exceptional!

I used them years ago and had no issues. Recently used them again with a new prescription and nothing but problems! They say they will confirm your prescription with your doctor but obviously they do not because despite me confirming that, they sent me the WRONG PRESCRIPTION not once but TWO times! I honestly can't believe it, I can't even use them anymore it's so ridiculous, whoever's running things now really screwed things up

I LOVE THIS COMPANY!!! Will go here for my contacts forever.

My first order with this company was fine. They then proceeded to barrage my inbox with warnings to order soon before my prescription expired. They originally told me they would only allow me to circumvent my doctor one time, but apparently they are ok with doing it again to get me to re-order. So I re-ordered. The contacts kept ripping after one measly day of use. I went through a box in no time. I looked at the expiration and discovered they sent me contacts that were due to expire shortly after my order was placed. Poor form, 1-800 Contacts. You have lost a customer.

The customer service is exceptional with this company. I usually have issues with my optometrist approving my prescription in a timely manner, and 1-800 contacts comes through for me every single time. I don't believe that they should upgrade you every time there is an issue (not on them, but on my doctor and the popularity of my contacts); that's just bad for business! I'm all about them helping people out, but you need to make a profit somehow! Case in point: I talked to an agent on the live chat (love that feature) about a back ordered shipment and she was more than happy to expedite my shipping for free. There's absolutely no reason for that, I'm glad they offered, but I was just checking on my order. In no way do I think that I'm entitled to anything free just because my contacts are slightly delayed. That's not the company's fault, that's on Acuvue. Would I recommend them? Absolutely! If anyone has problems with them, I think communication is key. The live chat is there for a reason. Also, kindness goes a long way and it pays off. I've never had a problem with them!

Needed contacts right away, Paid $19.99 for overnight shipping - 2 days ago. ETA - 2 days from today, making the overnight shipping that I paid for take 4 days. Will not be ordering from them again.