1-800 ContactsReviews of 1800contacts.com

If I could do a Negative 5 I would. I requested a change in my RX, they assured me once the Dr approved it the order would be shipped. An order was shipped, not what i ordered. No email/text notification saying they wouldn’t fill my Rx as requested. I did an online chat and the person assured me they would correct it and send me info to exchange my order. No exchange info received and I was out of contacts and had to open the box I was sent originally. I contacted the company AGAIN and was given the same shipping info. I had to send screenshots of the order and Rx and then they said they would exchange the order. It’s been like 18 days since I placed the original order, of course I had to open the box they sent and now can’t “exchange” them. I’m out of luck because my order wasn’t processed correctly TWICE.

Never use this company. I never received my rebate for the lens I ordered. I thought if I ordered the lens I would get a good price. Trust me I would have received a better price at my eye Dr's office than the price I ended up paying without the $112 rebate. I coyld never get through to customer service through their email. Took me several calls before a rep told me I didn't submit a rebate form and the rebate expired. Buyer beware. Don't fall for any rebate they offer. I will not order from them again!

Pretty disappointed, I ordered Contacts on Saturday and got expedited shipping and it told me they would be here Monday, then they try and get me to do an exam. I did the exam and now they’re saying I have to redo it. I then get on the phone with customer service and they’re telling me my contacts are out of stock? How would I be able to order them then? Their also saying they don’t know when they will be in stock. The expedited shipping is a joke. Do not waste your money. I would like my money back for that aswell.

They just stopped caring altogether. Rude people with no regard for your time, only making sales.

I did the online exam and it was declined (one letter misread). Retook it. After I retook the second exam I heared nothing. Contacted costumer service chat to find out the second exam was declined because the quality of my photo (taken with MacBook Air camera...) was too low. No email about it, not in the spam folder, nowhere. And that's after I already PURCHSED some lens through their website. Customer service was could not even send me a new link to retake my exam (third time...). By they way they said first exam is free but they still charged 30 dollars at check out. I have screenshots of the chat where "Hillary" stopped answering me.

Terrible they lied to me bout receiving a check for my in used contacts, don’t believe them. Don’t buy from this company . They was suppose to send a check in the mail for the refund- I specifically told them not to refund to the original payment- what did they do they did exactly what I told them not to. Never use them again

I ordered contacts. Received the wrong prescription. Sent them back wanting a full refund. It's been weeks and haven't received my money back to my bank account. Now they are saying they need to verify my address to send me a paper check. And ohhh, now their people who issue checks are out of the office for a week. I will never do business with them again. They are quick to take your money but not give it back!!!!

⭐ Extremely disappointed with 1-800 Contacts and their “price match” policy I am extremely disappointed with my experience with 1-800 Contacts. Their website advertises that they will price match, so I expected that policy to actually mean something. I contacted customer service and spoke with three different representatives about the same issue. I provided screenshots showing the price that was being advertised on 1-800 Contacts’ own website. Despite having clear proof of the price, they refused to honor it. What makes this even more frustrating is that I actually gave them another opportunity to make it right. After applying the discount they were offering me, I showed the representative that another company was selling the exact same product for roughly half of the price 1-800 Contacts had originally quoted me, and still about $25 cheaper than the price I would have paid even after all of their discounts. And here is the part that really got me: instead of honoring the price that their own website was advertising, they told me they would go ahead and honor the other company’s discount. So apparently they will match another company's price, but they won't honor the price displayed on their own website. That makes absolutely no sense to me. If a company advertises a price and promotes itself as a company that will price match, customers should be able to reasonably expect that advertised price to be honored, especially when the customer provides screenshots and has already spoken with multiple representatives. I gave 1-800 Contacts several opportunities to resolve this reasonably, and they chose not to. This isn't about a few dollars. It's about honoring the prices and policies your company advertises to customers. Based on this experience, I will be taking my business elsewhere. If you advertise a price, stand behind it.