1-800 ContactsReviews of 1800contacts.com

Awful experience, especially customer service. Desperately needed contacts after an accident with my last box (toddler destroyed them). Ordered on a Wednesday and paid for overnight delivery. They did not arrive by the end of next day. The next morning contacted customer service and they assured me it was on the truck for delivery that day. I requested a shipping refund. Did not arrive by end of day. Did not arrive Friday. Did not arrive Saturday. Customer service rep kept apologizing but offering no solution. I realize it's a UPS issue, but as the seller they need a better solution than apologizing. I ended up canceling the order and re-ordering elsewhere. I have to wait 10 days for the refund, meanwhile shelling out another $80 to order elsewhere. I don't know how long 1800contacts planned to make me wait for the contacts before realizing the order was never coming.In my entire experience with them, the overnight delivery was never actually overnight. Request shipping refund if you order and it does not arrive!!!

Worst place to get contacts- make your eyes itchy, red, inflated. I got an eye infection from wearing them, do not recommend to anyone not even my worst enemy.

Me and my Fionce love using 1-800-CONTACTS!!!!! For years great service and during this hard time of the virus my contact ripped on my last pair and Jennifer was amazing zing help and got us our delivery in ONE DAY !!!! Thank you so much we highly recommended them! They also do awesome price matching !

This company is a fraud..I have supporting emails from this company saying the price was$168 and then charged my bank $188..i called them and they blocked my comments on fb. Buyer beware this company did a bait and switch with my son's contacts. Don't order from this company. They will rip you off..I will be posting the email from this company all over social media.

I posted previously about my terrible contacts exchange process. In light of my review, I received an email and a call from customer service but when I responded/called back I've been completely ghosted. It's been two months and I just want my contact order! Stay away from this company.

I have been a customer for over 20 years. I was told about 2 years ago my Bausch and Lomb soft toric 66 lenses were going to be discontinued so I had my doctor put me on a different contact. I went through so many replacements and finally someone said why don’t I go back on my old lenses hmm first I heard they still had them. They just sent me a 3 month supply 2 weeks ago and I’m almost through them. They said I can’t get anymore contacts replaced because I reached my max. It’s not my fault they misled me and told me the brand i was on for many years was discontinued. I’ve been told different things by different reps for months. Now the supervisor I just spoke to Evan was rude and I’m tired of being treated like a fair weather customer after over 2 decades of being a customer. Please do not do business with them. The quality of everything has gone down. It’s sad but true. I hope this supervisor and the one before him who was a female get re trained on how to treat loyal clients.

Hi, I called their customer service number and received excellent service in English. I had a prescription from my eye doctor for a set of lenses that I did not want - 1800contacts rep actually contacted my doctor's office and was able to get the prescription corrected for me. I received my contacts Within 3 days of my order just as they said i would. I will be using them again in the future; thank you to all at 1800contacts!

They claim they ship in a couple days. It takes months for the product to actually arrive in Canada and they charge $20.00 in duty fees. I filled out their satisfaction survey, no attempt was made to rectify anything.