1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 36 reviews with 3 stars · Clear filters
Becky H.
First time user, so I’m sure nothing on your end. Just things are very blurry and can’t make things out very good near or far. Dr said it could take a while to adjust.
Response from 1-800 ContactsOct 12, 2026
Thank you for taking the time to share your feedback. We understand adjusting to new vision products can be challenging, especially when experiencing initial focus issues. If you are still having issues, please reach out to us and we can help! Thank you!
Christie
Too expensive!
Response from 1-800 ContactsOct 12, 2026
Thank you for sharing your feedback with us. We are sorry to hear that the pricing didn't work out for you, and with our Best Price Guarantee, know we can find something that will meet your needs. Please reach out to us if you've found a better price so we can help!!
Edward
I've been reluctant to provide my feedback because I really don't enjoy being the bearer of bad news. I appreciate the quick turnaround and received my new lenses within a few days of placing the order. My prescription that I attached to my order indicated 8.6, yet the new lens I received were 8.4. I don't know if that is the reason that my new lenses did not fit well enough. I wore them only for one full day and the new lenses were blurred, never clearing up after blinking. I have been a regular contact lens wearer since 1981 and had become accustomed to clear vision. My recent supply of lenses has been sitting on the shelf, unused except for those two lenses I wore for one day. I regret that made a mistake by placing my order with you and will have to go back to my previous supplier.
Response from 1-800 ContactsAug 28, 2026
We appreciate you taking the time to share your experience, even though it was not a positive one. We understand your disappointment regarding the discrepancy in the lens prescription and the discomfort you experienced. It is certainly frustrating when new lenses do not provide the clear vision you are accustomed to, especially after being a long-time contact lens wearer. Your feedback is invaluable as we continuously work to improve our service and product accuracy. We would love the opportunity to make this right and turn this experience around for you. Please reach out to us so we can look into your specific order and get this resolved for you fully.
Paul
Don't dislike anything everything good service is good price pretty good if u have insurance. The only thing is the first two of my contact right and left both rip in my eye.
Response from 1-800 ContactsAug 28, 2026
Thank you for sharing your experience with us. We are glad to hear that you've had a good experience with the pricing, and insurance benefit. That's awesome! We are concerned to hear about the issue with your contacts. We have an amazing Satisfaction Guarantee on all our lenses, and we can absolutely resolve this for you! Please give us a call and our customer service team will get those replacements set up for you and make sure you're fully taken care of. So sorry for the issues!
A M.
The quality and customer service # are good. However, they charge you more if you have already bought from them than if you are a new customer. Loyalty should be rewarded not punished.
Response from 1-800 ContactsAug 5, 2026
We appreciate your feedback regarding our pricing structure for returning customers. We understand your perspective on loyalty and are always working to improve our customer experience. Keep an eye out for promos that we send out to our customers and thank you for the feedback.
Yeni
Paid extra 20 dollars for next day delivery but they were still late and did not arrive next day. Reached out about maybe getting a partial refund but never received an answer. Disappointed my experience was lacking when the reviews seem to be good.
Response from 1-800 ContactsAug 5, 2026
We are truly sorry to hear about the delay with your expedited delivery and the lack of response regarding a partial refund. That is certainly not the experience we want you to have. We would love to make this right for you. Please reach out to us at [email protected] and we can look into your situation and get this fully resolved!
Andrea
I ordered my contacts on a Sunday but I needed it by Friday so I did 2-3 day shipping and didn’t get contacted until 2 days before my event about how my contacts were not correct; they overnighted my contacts but I did not get them until Saturday evening and the receipt said it was more money and that it would arrive the following Sunday. I understood but I didn’t like it. Nonetheless what saved this horrible exper Was the very friendly girl on the phone who helped me… hated that I had to pay more though for an RX I uploaded and they verified and confirmed that it was good
Response from 1-800 ContactsJul 8, 2026
We genuinely appreciate you sharing your recent experience with us. We are so sorry to hear about the issues you encountered with your contact lens order, especially the delay and the unexpected charge after your prescription was verified. That is so frustrating. We are glad to hear that one of our team members was able to assist you kindly over the phone. We are always working to improve our processes to ensure a smoother experience for all our customers, and this feedback helps us in doing that.
Theresa H.
I ordered the 2 lens box of Optix colors, one box for left and right eye The left eye contact I opened (4.0+ Hazel color) scratches my eye and i cannot wear it. How may I return for exchange ?
Response from 1-800 ContactsJun 24, 2026
We're sorry to hear about the issue with your contact lens. We understand your concern and want to help. Please contact our customer service team and we'll get this exchanged ASAP!
