1-800 ContactsReviews of 1800contacts.com

Akiko was the Best defintion of customer service.. Professional, friendly and helpful. contacts arrived quickly

1800 contacts has the best customer support. It's always a real person answering your questions. They've helped me place orders, found discounts for my lenses, and assisted with returning older lenses for my new prescription. And, it's quite a bit cheaper than my eye doctor.

Cancelled my initial order because it didn’t have enough info that they needed. Placed another order with that information and they asked for another number I didn’t have but it was on a box of my old prescription so I took a picture of that and sent it to them. When I received my prescription they took all of the info from my old box even though the prescription I sent them was completely different. So they completely ignored the new prescription I sent them which shouldn’t even be possible as that prescription has been expired for several years. And then the person I talked to said it would be 5 days before I got my new prescription. How am I supposed to see until then? Will never make the mistake of using this company again. Edit to respond to company: do not listen when they say the mixup happened because of my eye doctor. This was the first time I had been to this eye doctor so they had no knowledge of what my previous prescription was, if they had actually asked my doctor like they said the only prescription they could have possibly been given was the correct one. They made the mistake by taking my old prescription from the photo I sent them and won’t admit their mistake. Also if they sent my contacts next business day how come I called them on Thursday and was told I wouldn’t receive them until Tuesday? Doesn’t sound like next business day to me. Finally, they say it was done at no cost then why did I receive multiple emails saying if I didn’t send back the incorrect prescription I would be charged for it even though the FTC says that is illegal. I told them as much yet they still charged me for the incorrect prescription. I had to contact them and threaten to chargeback the charge with my bank and state the FTC website to them before they would give me my money back. Moral of the story, just get your contacts from your eye doctor and save yourself the headache I had to go through.

When I purchased contacts, I shopped for the best price and bought from 1-800 Contacts because they promised a rebate. After waiting several weeks, I called to check and was told that my rebate was denied because I had been given a discount at purchase. At the time of purchase I was assured that I would receive both. I will never use them again because I do not like fraudulent practices. After this review, the company answered that they would give me $25 credit as promised and provided a phone number. When I called the number, they said that the credit would be on a FUTURE order, not the order in which it was promised. I do not plan to do a FUTURE order with this company so this is just another way they are being misleading to try to get business.

After spending 2 days trying to log in with various verification codes to reset the password I was told was wrong, I reached out to a 1800 contacts cx associate today to be told that this whole time my account was LOCKED. Nobody notified me of this. The app and desktop site told me that my password was wrong and so were the codes I was entering. It gets better. The associate I spoke to after 2 days of wasted time with this app told me that my account was locked after I had to shut down my card because of an identity theft. Because they tried to bill me and were declined I'd HAVE TO SUBMIT A MONEY ORDER FOR THE PAST DUE AMOUNT TO ORDER AGAIN. No coupon for 2 days of wasted time. No rush order for my now running out contacts. No plan to eradicate this issue for future customers. What a joke. I see Warby Parker now offers contacts. I'll be taking my business there.

I placed an order for contacts that take 6-8 weeks. I paid in full at the time of the order. 1-800 contacts refunded the entire amount so I called them immediately to inquire on the issue. They advised there wasn’t an issue and they would charge again once it ships. After waiting weeks for the contacts they were finally available. 1800 contacts attempted to charge, had an issue with the payment, and instead of calling me to confirm payment, they cancelled the order. Called me afterwards to advise the order was cancelled and I would need to provide payment and wait another 6-8 weeks to get the order. Unbelievable!!! They have been my main source of contacts for years and lost me as a customer in a less than 5 minute phone call.

Here is what I just filed with the BBB..... I purchased contacts on Jan 25, 2023 and was told I'd get a $30 rebate that now come to find out I'm not getting. And only because I called, they did not notify me of this. After reading the complaints, I see this is a standard practice and is really scammy for a big company! How many times before the BBB steps in and stops giving an A+ rating?? I called about the rebate, I even have the email saying I'm to get it, and was told because they already applied a discount, I wouldn't get it. Well, that's not what the young lady on the phone told me! So now it's just a bait-n-switch to get the order. She had to know all along the rebates (supposably) don't apply with a discount. The rep puts me on hold, comes back and says they are "willing to apply $30 off my next order" like he's doing me a favor, what a joke!! Like I'm going to order with them again, they just lost a customer for life. Who is also filing a complaint with the BBB, and leaving a google review. All for $30. Since emails are now legally binding, with my total sales amount and the rebate being offered, I expect this company to do the right thing. We'll see so stay tuned!

People work for this company. Real people who can fix problems and actually provide customer service, which seems to be a low priority for companies these days (looking at you, big A). I have had all great experiences with them since 2018. My eye doctor recommended them to me over local businesses and large companies with “optical shops,” and I can see why. Competitive pricing and, saying it again, people work for this company.