Jackson W.
My third bad experience
First time with 1-800 Contacts, I was charged three times for one order, and did not receive my money back into my checking account for over a week (explained in my previous review). Upon being offered a discount, I gave them another chance. However, they sent me the wrong prescription contacts which had negative effects on my vision and led to a change in my prescription. They promised a free replacement of the 6-months of contacts, which they sent. The condition was that I return the remaining lenses (~1 month worth). I never received guidance on how/where to return them, and they charged me for the full six months six weeks later without consulting me. 0 for 3 on experiences with them. Do not recommend.
Response from 1-800 ContactsMar 1, 2023
Hi Jackson, Thank you so much for taking the time to leave us a review. We are so sorry to hear you had a negative experience. Unfortunately, we did not receive any further information from you about this situation and cannot speak directly to what went wrong. Regardless, I am so sorry the exchange process was not clearly explained to you. We do provide a prepaid shipping label along with instructions in the new box when you setup an exchange to make the process as simple as possible. Typically, exchanges have 30 days to be shipped back to us before we charge anything. We absolutely should have followed up within that timeframe to make sure everything was understood. We'd be happy to chat with you about this further to find a resolution. You can contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us.