10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

Paul E.
Jun 5, 2020
Great customer service!
Great customer service!
Response from 10 FederalJun 9, 2020
Hi Paul, Thank you for the 5-Star review! We're happy to hear that you are satisfied with our customer service team. -Management
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Kris
Jun 3, 2020
Overall great experience
Overall great experience
Response from 10 FederalJun 16, 2020
Thank you for your review! We are happy to hear from you. -Management
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Matthew K.
Jun 3, 2020
Customer service didn’t explain things…
Customer service didn’t explain things clear , gave me a unit number that doesn’t exist and etc
Response from 10 FederalJun 3, 2020
Hi Matthew, We sincerely apologize for your experience moving in. I researched your file to gain a better understanding of what happened, but I don't see any issues listed in our system. However, I do see that the space number you are renting is not currently listed on our map. Please know that we are working diligently to correct any map issues. We are expanding rapidly as a company which comes with creating new spaces/units on-site when the opportunities are available. Once that is created on-site, we work on adding it to the map for tenants to easily find. I have added a promotion to your account for the month of July for the inconvenience you experienced. We hope this helps to make things right as we look forward to continuing providing your storage needs moving forward! -Management
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Repurpose S.
Jun 1, 2020
Everything went great no problems unit…
Everything went great no problems unit was clean and ready😊
Response from 10 FederalJun 3, 2020
Hi Repurpose Store, Thank you for your 5-Star review! We are happy to hear of your experience. Please do not hesitate to reach out for anything you may need. -Management
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Lorraine H.
Jun 1, 2020
Great Customer Service
My original unit already had a lock on it but, the assistant over the phone was great in getting me to the another unit.. Thank you
Response from 10 FederalJun 3, 2020
Hi Lorraine, Thank you for your review! We are happy to hear of your experience. We apologize about the lock being on your unit when you arrived. We recently gained ownership of this facility, so we do highly appreciate your understanding while we work through the hiccups. Please do not hesitate to reach out to us for anything you may need moving forward. -Management
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Karen C.
Jun 1, 2020
I had the worst experience with this…
I had the worst experience with this place paid for a unit over the phone went to the facility to take my things and unload the truck entered in my code I could not get inside gate then I finally get in side the gate got to the unit and I the lock that was on the door the code that the rep gave me did not work so finally after dealing with that for about for about 30 minutes I tried to leave I couldn’t get out the gate had to call fire dept non emergency number to come let me out police said that happens quite often at this place the worst experience ever called the customer service the next morning and to let h them know and her attitude was nonchalant
Response from 10 FederalJun 3, 2020
Hi Karen we sincerely apologize for the confusion that occurred with your move in. This situation is unusual and we are grateful to you for giving us a chance to make it right. After reviewing the cameras at the gate, we found that it malfunctioned suddenly when a vehicle entered while it was closing. We are sorry for the inconvenience. A customer service representative will be in touch with you soon to check in with you and hopefully, we will be able to improve your overall first impression. Please accept our apologies and know that we are grateful that you chose 10 Federal Self Storage to fulfill your storage needs.
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Sarah T.
Jun 1, 2020
Excellent deal, facilities below par.
The initial price is fantastic for those struggling, but there are large holes in the fences and people just sitting in their truck all hours of the night, not appearing to be at any unit at all.
Response from 10 FederalJun 2, 2020
Thank you for taking the time to write a review, we really appreciate your feedback. We will have maintenance take a look at the fence situation immediately. Additionally, we will visit the facility afterhours to address any unauthorized vehicles we see. Thank you again for the review!
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Dolores T.
May 29, 2020
Very affordable very nice people and it…
Very affordable very nice people and it very safe and it clean
Response from 10 FederalJun 2, 2020
Thanks for the feedback Dolores! We always appreciate hearing from tenants at 10 Federal Storage. If you need assistance, please let us know!
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