10 Federal10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Moving & Storage · Raleigh, North Carolina
Excellent
Moving & Storage · Charlotte, North Carolina
Excellent
Moving & Storage · Apex, North Carolina
Great
Moving & Storage · Raleigh, North Carolina
New
592 approved reviews, newest moderated first
Camilla F.
As of now, I have had an excellent experience with the business of renting with 10 Federal. I hope it continues. Thanks
Response from 10 FederalJun 22, 2020
Camilla, Thank you for your 5-star review! We are pleased to know that you are happy with your experience and look forward to your continued business. If we can assist you with anything in the future, please don't hesitate to reach out to us. Thank you, -10 Federal Management-
GM
One of the best, memorable, and greatest customer service. I plan on maintaining our storage with your company due to great first impressions.
Response from 10 FederalJun 22, 2020
Hi GM, Thank you for your 5-Star review! We appreciate hearing from our customers. We're also very happy to hear that your experience has been great so far. Looking forward to serving your storage needs. Please do not hesitate to reach out for anything you may need moving forward. -Management
Tim B.
I was easily setup over the phone. No light for night time in non temp control. Insulated,good for extreme exterior temperatures.
Response from 10 FederalJun 22, 2020
Thanks for the great review, Tim! We have great storage options to fit the needs of most. You are correct, there is no light inside the non-climate controlled units, just outside the facility in the drive isles. The units inside the facility do have lights, would you be interested in upgrading units? Thanks again for the review, please let us know if you need anything else.
Nicole Y.
They work with you they care and they want to help i love it here.
Response from 10 FederalJun 22, 2020
Hi Nicole, Thank you for the 5-Star review! We appreciate hearing from our customers, and we are happy to know that you have been taken care of. Please do not hesitate to reach out for anything you may need. -Management
Tara R.
Was to much to get the building then had to call back to find the key pad and she didn’t know where it was then get to the unit and had to call them Baal again to get culminationto the lock that was on the unit
Response from 10 FederalJun 16, 2020
Good morning, Tara. We apologize for your move-in experience regarding locating the keypad and obtaining the lock combination. While we pride ourselves on our customer service, we realize that every once in a great while there are experiences that are less than perfect so we've added a promotion to your account for the month of July in order to make it up to you. Please feel free to contact us should you have any questions or if you need help with your storage needs in the future. Sincerely, 10 Federal Management
Sharda L.
I love it ... customer service and everything is great
Response from 10 FederalJun 16, 2020
Thank you for your 5-Star review! We are happy to hear you are satisfied. -Management
Jo M.
I had to call 3 different times before I was able to get into my unit.
Response from 10 FederalJun 9, 2020
Hi Jo, We sincerely apologize for the issues that you had accessing your unit. It is noted on your account that our customer service team was working with you in gaining access when the call potentially dropped. Whether it was an error on our team's side or not, we truly apologize for the inconvenience. A promotion for the month of July has been added to your account for the trouble you experienced during move-in. We hope this helps to make it right as we want to ensure our customers are satisfied with our storage facilities. Please do not hesitate to reach out for anything you may need moving forward. Thank you for choosing 10 Federal Self Storage! -Management
David B.
The contactless on line rental process was quick and easy. No issues getting in and out of the facility and my rental unit was in excellent condition and pristinely clean! Highly recommend! Oh and great rental rates! Probably the best in town from what I found in my personal search!
Response from 10 FederalJun 5, 2020
Good afternoon, David. Thank you so much for the wonderful review today! Our maintenance staff takes great pride in maintaining the facility for our current and future tenants. Please let us know if there is anything else that we can do for you in the future regarding your account or your unit as we'll be happy to help! 10 Federal