10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

Tim W.
May 16, 2020
Great job
Great job guys. Just the space and price I was looking for
Response from 10 FederalJun 2, 2020
Thank you for the great review! We are very glad to have you with us at 10 Federal. Please contact us if you need any assistance.
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Allen Y.
May 13, 2020
Place is very clean and secured ..
Place is very clean and secured ... love it and the price of the unitls alsome ....
Response from 10 FederalMay 22, 2020
Allen, Thank you for your 5-star review! We are pleased to hear how happy you are with your experience and look forward to your continued business. Please don't hesitate to contact us with any needs that you may have. -10 Federal Management-
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Bill S.
May 13, 2020
I have unit at 3500 South 6th street
I have unit at 3500 South 6th street. During the Covid-19 breakout my company has been closed. We were last allowed to work on February 22, 2020. I can't collect unemployment since I am a small business owner. I can get loans from the government because I had to layoff my 4 employees. So short story long I called the local office a couple of weeks ago about being late with my payment. I paid my bill on the 8th of May and was charged $35 for being late durning a pandemic when I am out of work. The facility itself is adequate, but I am amazed that these guys have no compassion for during this time.
Response from 10 FederalMay 13, 2020
Good morning. We understand that during the Covid-19 times, our tenants may endure certain financial hardships. If you have endured hardship during the Covid-19, please reach out to our call center as we are offering assistance for those that can demonstrate adverse effects. Our call center phone number is (217) 387-3951 and we would like to help you with any questions that you may have regarding your account. Best Regards, 10 Federal Storage
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PA
May 8, 2020
Easy sign-up
Easy sign-up, fair prices and clean facility
Response from 10 FederalMay 11, 2020
Hi PA, Thank you for your 5-Star review! We are happy to hear that sign-up was easy, and that the prices are fair. We strive to provide a clean and secure facility for our tenants, so we are also happy to hear of your experience with the facility being clean. Please do not hesitate to reach out for anything you may need moving forward. -Management
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Edward K.
May 8, 2020
Courteous and patient
Courteous and patient. Took the time to help me find the best unit for my needs. Good experience so far.
Response from 10 FederalMay 11, 2020
Thank you so much for your positive review...we appreciate our tenants and are pleased that you are happy with our facility!
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Kim M.
May 7, 2020
They were so helpful every time I…
They were so helpful every time I called. The place is very clean! We are pleased.
Response from 10 FederalMay 11, 2020
Thank you so much for taking the time to leave a review. So glad that you are happy with your storage unit!
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Trever W.
May 5, 2020
Two days after I acquired the storage…
Two days after I acquired the storage unit, the front gate was dislodged and left open. I called on Friday night and Monday it was fixed. But, it was open for Saturday and Sunday, all day. Just sayin
Response from 10 FederalMay 11, 2020
Hello and thank you for leaving your positive review! Once the gate is reported as being non-operational, we do work as quickly as we can to repair any malfunctions. Thank you for taking the time to report on the gate being down, we appreciate it.
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Tyral C.
May 4, 2020
Unit was a little dirty and seemed…
Unit was a little dirty and seemed wormer then I thought it would be.
Response from 10 FederalMay 4, 2020
Hi Tyral, Thank you for your 5-star review! We apologize if you didn't find the unit clean and will definitely make our maintenance team aware. Our climate controlled units are kept between 60-80 degrees and we will check to be sure that it is in that range. Please don't hesitate to reach out to us if we can be of any assistance. Thank you, -10 Federal Management-
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