10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

Karen Elshoff G.
Sep 1, 2020
Renting a storage unit has been a total nightmare.
Renting a storage unit has been a nightmare. Rented unit for August 27th. On August 30th went to the unit with a load of items. Couldn't access it. That was on a Sunday and too late to get a hold of anyone in the call center. Tried local contact number, they have no information on the units!?! On the the 31st, contacted the call center only to find out our unit reservation was canceled because we didn't check-in on the 27th. Why would they not notify me through an email? On the 31st, I called the call center to get a unit and not once, not twice not three times we were given 3 different units and they weren't empty. If interested, call me and I'll delve further into what happened that is not noted in this review.
Response from 10 FederalSep 1, 2020
Hello Karen, We would like to apologize for any inconvenience or misunderstanding. When reserving a unit, a unit is taken off the market for 10 days, after those 10 days the unit goes back on the market. We would like to apologize for any confusion brought to you by the moving process. We make sure to lock all units, whether rented or not, to guarantee the safety of all tenants and units. Let us know if you have any questions, comments, or concerns. We are here to help you with any and all your storage needs. Best Regards, 10FSS Management
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CALLI J.
Aug 31, 2020
Customer service is always great
Customer service is always super helpful. I've never had a problem with my unit and have had it over 2 years.
Response from 10 FederalAug 31, 2020
Calli, Thank you for your 5-start review! We appreciate you taking the time to let us know how we are doing. We take pride in our customer care. Please don't hesitate to reach out to us if we can assist you with anything. We look forward to your continued business. -10 Federal Management-
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Thomas K.
Aug 28, 2020
Great Service
Great Service, clean facilities
Response from 10 FederalAug 31, 2020
Thomas, Thank you for your 5-star review. We really appreciate hearing from our customers. If you need any assistance in the future, please feel free to reach out. We look forward to your continued business. -10 Federal Storage-
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Ashraf Y.
Aug 28, 2020
easy and fast
easy and fast
Response from 10 FederalAug 28, 2020
Ashraf, Thank you for your 5-start review! We appreciate you taking the time to let us know how we are doing. Please don't hesitate to reach out to us if we can assist you with anything. We look forward to your continued business. -10 Federal Management-
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Roxanne
Aug 27, 2020
The service was timely and efficient
The service was timely and efficient. I was able to secure a storage unit late at night via my phone and start moving in my belongings right away. I was a huge help to me. I also love that I can access my unit 24/7.
Response from 10 FederalAug 31, 2020
Roxanna, Thank you for your 5-start review! We thank you for taking the time to let us know how your experience went. Please don't hesitate to reach out to us if we can assist you with anything. We look forward to your continued business. -10 Federal Management-
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Jamie R.
Jul 21, 2020
My unit is fine but the landscaping…
My unit is fine but the landscaping looks horrible. When it was Capital Storage it NEVER looked as bad as it does now. The units are now red in color but nothing else has been maintained. Shame on you for not helping the neighborhood look nice.
Response from 10 FederalJul 23, 2020
Hi Jamie, thank you for taking the time to review our facility. We are currently seeking bids for landscaping at the facility and unfortunately it is taking longer than we expected. We really do appreciate your business and patience while we work through the details of our contract with the landscape vendor. If you need anything please contact us at [email protected] .
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Chris H.
Jul 11, 2020
There Automated System is Unreliable and Customer Service is Useless!
Well if what they offer was true this would be a great storage option at a premium price. Unfortunately there is no one on the premises and when the automated systems malfunction it takes the 3 to 5 days to fix the issue which means you do not have access to your property. This would not be a problem if they issued physical keys as a backup but they do not. When I called customer service all they could offer was the 3 to 5 business days for the issue to be resolved because they have a limited number of maintenance technicians. THEN HIRE MORE OR STOP USING A FULLY AUTOMATED SYSTEM! IT IS LITERALLY YOUR BUSINESS! Best advise find a better storage solution.
Response from 10 FederalJul 23, 2020
Hi Chris, Thanks for the review. Yes, we are experiencing some problems with the main door to the facility. All the sliding doors and loading docks around the facility are in working order. The only door that needs repair is the single entry door between the front office and the facility. We did reach out to you on Friday (7/10/20) via phone, email, and text to address your concerns. I am so very sorry for the access interference, we have a vendor scheduled to visit the facility on Monday (7/13/20). Should you need further assistance, please email or call us.
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Gordon R.
Jul 8, 2020
Very clean nice unit
Very clean nice unit. The computer at the location has issues. Signing up on line went pretty smooth.
Response from 10 FederalJul 23, 2020
Thanks for the review! So sorry you had problems with our kiosk but so glad you were able to complete the process. We appreciate your business! If you need assistance please don't hesitate to call or email.
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