zZounds.comReviews of zzounds.com

Their pay as you play plan, they almost always have what I’m after. Their customer service is great, the shipping is always very fast as well.

I ordered a Kepma Acoustic GUI with built in effects. Packaging was great and delivery was good. I received the guitar in such horrible condition that it was unplayable on the upper frets. Kepma and Zzounds both advertised the guitar as Plekk Setup. Which is the highest setup a guitar can get. The action of f the guitar was atrocious. There was such a gap between the neck and upper frets that you could not hold notes. While playing the strings individually they would only make tiny notes because of the horrible fretting . The edges of the frets was sharp on the bottom and offset on the other side. I tried returning the guitar only to face a charge for the return. I had to pay delivery back to Zzounds which was over $130.00 . At no point did Zzounds reach out to me about the issue , they made zero attempt to even offer me an exchange of equal value. Zzounds is content to charge you for a test run of a guitar. I could have gone to an on-site retailer and played the guitar for free. But not with Zzounds. If you don’t like what you buy, get ready to pay for the privilege of playing a terrible product. I will never purchase from them again. I still have not received my money back in the purchase and in all honesty , I don’t think I will. Zzounds is the worst online retailer I could have dealt with. I could have purchased a knockoff guitar on eBay and been better off as EBay would have helped me out on the credit. This is on me. I made the mistake of using Zzounds and I’ll luce with my mistake.

Fast delivery, great customer service and very flexible on paying back. I will use again and gave recommendation's to friends and family.

Very dishonest company. Never delivered an item and say they issued a refund but never did . Have the BBB involved and making a complaint with my credit card company

False advertising,they do pull your credit even tho they say they don't ,,I have turned my experience into my attorney which he is scrutinizing that business for false advertising

I was skeptical at first when I saw the reviews but I still ordered since it was going to come in 1 business day and it actually did in fact it came earlier that the expected time and I ordered a flx4 DJ controller btw and so far so good

This company sold me used pioneer All in One DJ unit, took my payment, processed the payment, and then cancelled the order and shipment hours later saying it had been sold to somebody else! After accepting full payment from my credit card. What kind of outdated inventory system is this that they dont know if an item is actually in stock before selling it to you? They have a script ready to go with reasons why this can happen, but it does not excuse this behavior in 2025 with robust technology and inventory systems available. Even on pending orders. Don't do business here. Extremely frustrating experience

Their in-house financing policies have apparently changed. It used to be $3500. Now it's some idiotic formula based on a $1500 limit. I have spent THOUSANDS of dollars, and always paid my monthly obligations. The credit limit has been way lowered. They were always overpriced, and every guitar I bought from them wasn't at all set up correctly. I recently tried to make a purchase for $600 and was denied financing. That's fine. This company will never sell me anything again. Their easy financing was the only reason I ever bought from them. Another thing is the shipping estimate when you buy is never accurate. Also, nothing I can find on their website about a veterans' discount. Most businesses offer this.