zZounds.comReviews of zzounds.com

Hi… I LOVE ZZSOUNDS!!!!! these guys are absolutely amazing! Great customer service great prices add matching !! AND I LOVE THE PAY AS YOU PLAY and I really appreciate that. You guys didn’t let me down when I needed something ! 😀That’s why when anyone ask’s me about music needs I tell them to come see you guys. !!! you guys have a loyal customer for life!!

I would give 10 stars if i could!!! Best Music business ever!!! Was so easy and fast! And absolutely zero interest!! I made the first payment and bam next day its at my door! Absolutely incredible guitar!!! And company!! Have to say? Was my best experience buying anything ! !

After 3 years and close to $20,000dollars. I can not order from Zzounds anymore because of an order they failed to deliver. I ordered a Telecaster PlayerII paid for overnight shipping. On the third day after I had called for the 2 days prior to find out the hold up. It was never delivered because Zzounds requested it be sent back because I simply told them there customer service has gotten to be a waste of time! I never missed a payment nor was I ever late. I actually paid everything off early and I can show my history if anyone doubts it. Because I told a customer service rep teir service was worse than a garbage dump, they decided to BAN ME FROM PLACING ORDERS! Which is fine I will make my purchases at SweetWater where you ACTUALLY GET YOUR ORDERS ON TIME AND UNDAMAGED! CUSTOMER SERVICE HAS BROUGHT ZZOUNDS TO A COMPANY I WOULDNT RECOMMEND TO ANYONE! ALL of my clients at my studio used them on my recommendation. THEY WILL NO LONGER BE ORDERING FROM ZZOUNDS AS WELL! As you can see from there reponse THEY WHERE UNHAPPY I TOLD THEM THEIR CUSTOMER SERVICE IS DESTROYING A ONCE GREAT COMPANY! THEY CHOOSE TO BEAR NO RESPONSIBILITY FOR GETTING CUSTOMERS TO BEING UPSET! BUT LIKE I SAID SWEETWATER GUARNTEES ORDERS REGARDLESS, YOUR NEVER TOLD "ONCE WE SHIP IT IT IS NO LONGER OUR RESPOSIBILITY"

The customer service is top notch!!!! Anytime I needed something they were prompt and I never had a problem that those guys didn't take care of in minutes!! Wonderful company pay as u play is perfect for getting what you want the very next day and I live in a very rural area fed ex is always on time with zzounds I will never buy any equipment from anywhere else but zzounds!!!! Thank you guys for top notch and top quality merchandise and service!!!!! I would recommend them to anyone looking for equipment the best company for equipment I've ever dealt with hands down!!!

I received my guitar quickly after I ordered it. Great customer service throughout the whole experience. I will definitely use zZsounds again!,

Zzounds is my go-to shop for all my music gear. Their selection is always great and the Play as you Pay installment plans are awesome. The few times I called Zzounds customer service my experiences have been excellent. I recently had the opportunity to speak with Will and Ashley on two separate occasions and both went above and beyond. Just their customer service support itself has me leaving my review. Trust me, Zzounds is the best music store and be sure to check out their selection and if you call customer support you won’t be disappointed. You’ll be in great hands.

It shipped same day, arrived on time, payment plan made it possible to get the guitar faster than waiting another month to save . Guitar arrived undamged great communication every step of the way .

Again shipping was late, evidently my order was not shipped promptly as expected. They promise 2 days , took 5 days. Ordered tues evening , said it would be there fri.. I know it was new years week but should have gotten it late Friday. Then I could have enjoyed my purchase over the weekend. If they had shipped it on wednesday. But evidently they could care less.But FedEx does it again. I ordered express shipping on a previous order , they delayed my shipment , showed up finally 5 days later, lost my express shipping charge. No follow up or anything. Course they will say it's FedEx fault. Just be prepared for disappointment in order propness. I called customer service but got a snippy female with no care or sympathy, just be prepared for disappointment. They say returns are free. I had to pay for my second one because I was not happy with 2 orders. Seems like false advertising to me. As of right now I will do business elsewhere when I need a guitar. I had bought 3 other items from them before, this makes 5. Now frustration sets in. Just be aware of lack of professionalism.