zZounds.comReviews of zzounds.com

I got a hell of a tale for ya. Someone else used my logged in account to make a payment plan order 6 to 8 years ago, not in my name and not using my credit card. Two days ago, I went to order something from zzounds. They cancelled my order, and without notification, charged MY new card $44. I called to see why and got told the aforementioned, with the additional details that since it was not my order, they could not discuss with me...which I disputed with the rep to no avail. I explained these charges were not authorized by me and I did not approve them nor did I have an active order since it was canceled. Then the charge repeated 5 times that night for an updated total of $221. Straight up robbery. I disputed the charges, closed my debit account card and ordered a new one, and contacted my attorney who suspects this is very illegal. Do NOT do business with these folks.

Been in music for over 50 years. This is the worst I have seen. Save yourself a lot of headache and buy somewhere else.

I spent thousands at this place over the years. I put an order in recently and they told me my credit wasn’t good enough. WTF is this? Bad business practice. I will boycott this company. I used to recommend them to everyone. Not anymore. They are trash. Ungrateful and pathetic people who no nothing about music.

Very good service would bye again from zz sounds

I'm actually surprised by all of the negative reviews. I've purchased an LTD, a Jackson strat style, a Martin AE, several mixers, a Marshal half stack, a Randall Diavlo 100 head and Randall 4x12 cab, and four keyboard / midi controllers. All were on the pay-as-you-play plan, I have a bad credit under 600, and I have never had an issue with this company delivering FAST, what I ordered, and 100% to my satisfaction. Growing up, I literally scraped together pennies to get gear or "borrowed" from friends to play gigs. I wish something like the payment plan existed in the early 2000s when I actually cared about music. Nowadays, I'm more of a collector and hobby player trying to impart a love for music to my kids.

i have spent literally thousands with these guys but no more. They sent me 2 pedals I ordered new and paid new price. There were no manuals, stickers or anything else in the box and scratches near the inputs. Right after purchasing I spent over a month in hospital and when i got home they wouldn’t let me return it even though it was never used, which I understand. At the same time I caught up my payments and tried to make an order but they cut me off. These guys are actually assholes when u get to see their true colors.

I really wish I could give these shady individuals a negative score. “Pay as you Play” is a joke- they DO NOT FOLLOW THEIR OWN written policies. Their staff knows NOTHING about the equipment they are selling. Years of loyalty do not matter to them… so fine. I cannot wait until they are nothing more than an obscure trivia question. Amazon will run them out of businesses-and rightfully so.

First person I talked to asking if they were a certain business and item, and was told in a rude way...we share a warehouse with American Musical...so if they have it...we probably do to...which is a general consensus...but not every item, specifically this item in question was not. Now I found one, only 1, and placed an order, and somehow the item while I was in payment processing, was pulled and sold elsewhere and only because of me follwing a rectification email which was submitted and in process/reprocessing because of a technical error. I was then was told the item was no longer available, while on the phone with a representative. I attempted to speak with leadership to explain, but was met with resistance because I didn't have both ordering parties on the phone call actively. Now I could have and offered to have the other party on, even though they had just hung up with myself and the other representative, but again when asked if it didn't pertain to my order details exactly, and that I merely wanted to share my experience and feedback for their process improvement, I was told it would take a complete overhaul and the manager said he would not get on the line, not until all parties were on the phone. I then instructed my call taker to tell the manager to get on the phone and to stop speculating and being a lazy manager, as to what I was or wasn't calling and requesting a supervisor for and to do his job by greeting the customer and opening his ears and mind. The call taker then proceeded to hang up on on me at the direction of his manager. Upon call back, they advised to email serviceatzzounds.com Bottom line, you lost a customer before you ever had one. You guys can't earn a customer's business in comparison to Sweetwater and American Musical. Get it together or you'll soon be another closed and failed musical mega store conglomerate GONE!