zZounds.comReviews of zzounds.com

Stay far far away. In case you didn't know zZounds and AMS are the same company. That's not a problem. The problem is they are flat out lying to people and their site is full of false advertisement. Do not believe the "No Credit Check" payment plan. Both companies absolutely do perform a hard inquiry on your credit report. So get ready for it. It turns out the "No Credit Check" is just a scam to get you to buy something. They also say that everyone is pre-approved...Not!....They pick and choose. Most people get disqualified from their report which they blatantly lie to you about when they say there is no credit check. I had just paid everything off on my report to where I owe nothing. My score had went up about 75 points. Then these scammers add a hard inquiry to bring it down. So if you don't have good credit then don't waste your time. I can tell you from experience that they absolutely do perform a credit check whether your order total is $200 or $2000. I'm very disappointed in the blatant false advertisement of zZounds and American Musical Supply. I'm not disappointed because I wasn't approved. I'm disappointed that they lied about the credit check after I worked so hard to bring my score back up!

I’ve purchased only a few things from them and fortunately didn’t have any major issues with the product just minor ones that I felt should have been discovered before shipping them out. Just purchased a $1000.00 EPI acoustic that had stripped screws in the tuners on 3 of them so they were loose & the guitar buzzed terrible. Seems common though except for Sweetwater that really checks out things beforehand & calls YOU to ask if everything is good. I’m capable of setting up guitars & repairing so I just take care of things but for someone who can’t do these things I’m sure it’s frustrating. MF & Zounds I believe just ship guitars & such without ever opening the box it came in from the manufacture so you can get some real crap. That’s the downside of buying online these days. I’ve been lucky I guess but don’t want to push it. Go to a brick & mortar store & pick out the best.

Decent selection of good gear, but if I could give ZERO stars for their heinous "customer service", I would. Everyone I've ever spoken with (I've been an unvalued customer for several years) has had an attitude for no reason whatsoever... the chat people are mindless zombies who can barely cut and paste canned replies to questions, and their unwillingness to help is palpable through the chat window. And, if you have the slightest challenge with your order or need to return something -- good luck!

I have never had any issues with zzounds. Everything comes quickly and they are flexible within reason on payments. Being able to divide large purchases up over the years has been a godsend. Thanks for being awesome zzounds. Giving me an opportunity to stay sane by doing the stuff that I love in a more affordable manner.

Ordered a guitar which is extremely delayed. They don’t care about inquiring at all to find out what’s going on. When you spend $5,000 for a guitar , you expect there to be some customer service. People like Matt who work at zzounds couldn’t care any less if you get the product you paid for or not. Like literally couldn’t care any less. Awful employees and awful customer service experience even when you’re paying thousands of dollars.

I purchased a $1500 ESP guitar a few months ago, and was not able to play it for medical reasons. I left it in my closet for the two months, and pulled it out to find a weird issue with the wood separating. The ZZounds rep told me because I had passed the 45 day return mark that I was out of luck, and to go to ESP's non-existent customer service department. After a while I reached ESP's customer service and they told me the flaw was due to humidity issues. I measured the humidity, which sits at 45%, and nothing. How is this a humidity issue? This is the 4th, and last, guitar I will purchase from ZZounds. On a side note, I have another ESP, identical configuration, except for the finish, and have never had an issue with it. Time to sell that one as well.

I don't know why there are so many negative reviews. I have been a customer of Zzounds for over three years now and think they are great. I have spent about $3000 with them. Very good customer service and they are open a good amount of hours each day. There are a few things that could be improved. They say "no credit check" but they do check your credit. What's worse is they don't give favorable reports to the credit agencies for paying on time, so that you can improve your credit score. Their low price guarantee cannot be used if you use Pay As You Play. They are higher than GC or Amazon on some items.

Ok So I call today to check on a order I placed a week ago and They keep me on phone for 22 minutes all the while telling me what they’re gonna do for me lady come back on the phone and told me to call back tomorrow ilmao This is Ridiculous ! This will definitely be My LAST DEALINGS WITH ZZOUNDS ! This isn’t Cool For Business Two Days Has turned into over a week !