zZounds.comReviews of zzounds.com

Fast delivering NO problems 100% Service is professional. I like the price's fair. good quility. Never had a problem's. They work with you. Sincerly String's

So, I've had multiple purchases from zzounds over the years. Things were pretty good before it wasn't. Their customer service has gone to hell. I've noticed it on several occasions. Just rude and obnoxious. Not good at all. I've tried to just deal with it until today. I stuck my neck out by suggesting to my roommate he should get his own account. Big , BIG mistake. There was an initial snafu in the application process that turned into an utter nightmare that they refused to get past and move it all forward. Nick, a supervisor, and others during this long drawn out ordeal acted like they don't have any common sense. The word idiot came to mind. Everything combined has become way too much. Adios, Zzounds. You just lost a terrific customer. A loyal customer. A Customer who helped keep your business open all of these years. If you will treat my roommate in such a poor manner, you will do it to me. That is not happening. Keep losing customers, old, and new, well it is pretty easy to figure out what happens next. A shame. A real shame.

About a year ago I had applied for their ”no credit check” installment plan. I was denied with no explanation. Fast forward to a few days ago and my new order gets cancelled again. I'm super frustrated with their “no credit check” automatically approved payment plan. Its B.S. I tried American Music Supply and was approved and currently enjoying my new equipment. I will never try to do business again with zZounds!

I found a hard-to-find instrument on zzounds.com. It was expensive so I looked for reviews on this site. I saw many negative reviews--mostly for customer services, shipping, and financing. I almost did not buy a guitar I really wanted. After talking to a Gibson rep who endorsed zzounds, I took a a chance and am glad I did. The customer service was excellent. I spoke to reps multiple time (mostly to get a feel for their attitude) and every interaction was quick, responsive, and professional. The shipping was quick and I received regular updates about the shipping status. And the guitar was packed better than guitars I bought directly from Gibson. Everything was excellent. I recommend them with great enthusiasm, Be sure to read all reviews carefully, but make your own decision.

Tried ordering from here & order kept getting canceled due to “verification reasons.” Placed 5 different orders.. Everything matched up the same as my banking info, address & so on which they require, yet order still resulted in cancellation… Terrible service- Wouldn’t recommend… Went to Sweetwater instead - Service was smooth & speedy (shocked as it being holiday season).

Zzounds is the most unprofessional company I've ever dealt with. They told me they'd give me a deal on an item then sold them and backed out of our deal leaving me high and dry with a gig coming up. Worst company to work with when looking for gear.

I admit I have had bad credit for a while due to school loans and not being able to work due to illness, so when I saw their ad for no credit check on certain items it caught my eye. All I wanted was and $89 hard case for my guitar, and to pay it off in four payments to start rebuilding my credit, maybe. They canceled my order, never let me know why, and just said there was something they couldn't verify. When I asked them how am I to give verifiable information if I don't know what they can't verify? They said that was handled by a separate company and wouldn't tell me who they were. Here are my suspicions. Now they have my card number and information. Even though they say no credit check that's crap. They do and won't tell you. They probably do some nature of soft check so it won't show up as a credit check. I think they are crooks and recommend no one do business with them ever again. There are just too many questions.

bought a guitar from them, showed up later than promised, and the wrong color, I called, they were rude obnoxious, so I just paid for it,, let it go, later order another from them, they were blocking my number and canceling my order, called to ask why,to find, supervisr there was telling them to hang up and block my number after getting my bank info, not worth the childish games, bad service, bad buisness practices.