zZounds.comReviews of zzounds.com

I recently purchased a "new" Ibanez from them. The guitar arrived in an open box, with a shipping label with someone else's name and address on it inside of the shipping box from zzounds, with a number of cosmetic issues, and a large crack on the neck, towards the headstock, that had the finish sanded off and been filled in with epoxy. I called them, and they informed me that it was a manufacturing defect, but that I could return it for a refund. They then sent me their refund policy, complete with the caveat that I would be charged for any damages to the (according to them new) instrument. I contacted Ibanez, and they confirmed that they wouldn't epoxy a cracked neck, and would have replaced the entire neck at their factory in the even that it was manufacturing defect. I would not recommend this company to my worst enemy.

Purchased Gator bag ... defective ... return? No ... they tell me I have to send the defective bag back to manufacturer on my dime. Bought next one from Sweetwater .. no problem. So now I see they are selling OnStage Cajons for $30 off on Reverb. I buy one of the two left. Three days later no shipping ... no communication ... nothing ... nada. So I message them on Reverb when they were shipping. Oh ... so sorry ... we're all sold out ... oh so sorry. Yeah ... well here's your negative review as promised. They got out of a negative review on Reverb because they cancelled the order and Reverb covers for cheats like this by not allowing feedback on cancelled orders. My ... how convenient. At least I caught them in the act of selling gear they no longer had in stock.

I give Zzounds 5+ stars! The only thing I want to complain about is not about them! It’s about the Alesis Strike 8 amplifier that my boyfriend bought me for my Alesis electronic drums! From Zzounds! Personally, I hate it! I never use it! The sound is so muffled and the bass drum is extremely too loud, even when I lower the bass volume! This is the only product I’ve ever bought from zzounds that I was totally unsatisfied with! Unfortunately I’m sure it’s too late to return it! But buyers beware, I think next time I’m going with an electric piano amp. like I was told too previously! I love Zzounds, always will! Not a fan of the Alesis Strike 8!

As you can see Zzounds does not answer to all these complaints because they are very very unethical and break every consumer law they can get away with. I bought a item from them and they shipped it to a wrong address or was lost and showed delivered. I notified these thieves immediately and they did nothing so I refused to pay for the order. Well, almost 10 months later they hit my account for over 2300 without notice or fixing the issue. Of course I will be fighting the illegal charge and they can care less about following consumer law. They will have to answer to a judge because they are ruthless and despicable and a predatory B Stock online scam . Do not use these guys ever!!!

I ordered my first guitar from zZounds in 2013 I think, was not given any crap about my credit at all, it's not all that good. Since then I have purchased over $30,000 worth of merchandise from them using the payment plan. I only once had a problem with an item that I purchased and I had to send it back, which went about as smooth as it could be. I sent copies of all my zZounds invoices showing everything that I've bought, and that I paid for everything using their payment plans and never missed a payment, to Sweetwater when they refused to sell me a $59.00 item, Sweetwater refuses to sell to anyone that doesn't have an 820 FICO score. The only issue I have with zZounds is that they don't have the selection that other stores have, wanted a Yamaha mixer that was 12 channel and zZounds only sold the 24&36 channel versions, no Mesa Boogie, and other high ends brands. I remember a few times that zZounds refused to sell me items because I was under my limit, but the item that I wanted wasn't available in an 4, 6, or 8 payment plan because of some insane house rule.

Was lied to twice about when i would receive a back order product. Before i placed the order i called in and asked when the product would be shipped to me know it was on back order, had an order with another place that couldn't give me a date so i went with zzounds after then gave me a date and confirmed it would ship then. Date comes and goes call in and and get word that my order was now set for another month and some weeks longer, told them when i ordered i was given a date of shipping and they responded with " those were the next ones to ship out yes but i wasn't going to get those, nor the following ones to ship". Ok... i wait again even after reminding them of what i was told when i first ordered. Date comes and goes again.... call back. They tell me its going to be ANOTHER MONTH. Was done at that point and canceled the order. Found another site with the product in stock and ready to ship. Got it in TWO DAYS. In short... Save your money, sanity and time. Dont order through them if you value those.

Zzounds is the worst place to purchase DJ equipment from! I had a hardship with my job due to the pandemic and one of my equipments that I purchased from them had went into collections. I had spoken with them about making a payment in the future to resolve the payment but when i woke up today i noticed a very large amount taking out of my bank account from them that i did not authorize! When i called them they told me that they did not need to have my permission to take out any payment and that they would not be refunding the money back in my account!

I have done consistent business with zZounds.com for well over a year now, and have nothing but great things to say about them! They have great prices and selection, great financing options, great refund policies, and absolutely stellar customer service. I'll never go anywhere else for our musical needs.