A.D.
Zumbamboo "Quilts" and Customer Service
I ordered a quilt from their web page but what arrived is definitely NOT as pictured. The Quality is severely lacking and it's not truly quilted. The backing fabric is only attached via bias tape around the straight edges (when a sculpted edge is pictured) and will not lie flat and it feels like polyester satin, not bamboo. Customer service? According to them, "I've changed my mind" and *I* have to pay return shipping. Even worse, their ad states 10 business days to ship (2 weeks) but after 4 weeks of no contact, I emailed them to cancel my order. And surprise! It gets shipped the very next day! Now note: This is about the *quilt* I received from Zumbamboo. Edited to add: I have already gone through my credit card company to deal with this fraud. I've already gotten nothing but runaround and gaslighting in the multiple emails between me and this company. Edit #2: I just paid over $100 USD to return this crappy blanket to them. THEY should be responsible for all return shipping since THEY are the ones scamming people with a fine looking blanket then sending a cheap copy.
Response from ZumbambooOct 6, 2026
We’re sorry to hear that your quilt did not meet your expectations. We take your concerns about the product quality, materials, shipping time, and customer service seriously. We’d appreciate the opportunity to review your order and the details of your case. Could you please provide your order number? We’re currently unable to locate the order based on the information in this review. Once we have the order number, we’ll look into the situation and do our best to assist you.