ZumbambooZumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
Zumbamboo (zumbamboo.com) has 417 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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JillZ
Love this company and the products they have. I have made 5 purchases for my granddaughter and will be ordering for her again. I recently bought her pajamas for her 2nd birthday. They are personalized with her name and birthday. I have bought her short romper that was personalized and the long sleeve rompers where you can cover the feet or leave open. The rompers are soft and beautiful as is the pajamas. Now to order more things. I highly recommend Zumbambo
Janelle T.
Impossible to return. Incredibly small sizing. Scam/bot customer service
Response from ZumbambooOct 24, 2026
We’re truly sorry to hear about your experience. We understand how frustrating it can be when the sizing doesn’t meet your expectations, and we apologize if our previous responses made you feel that your concerns weren’t being properly addressed. Please know that we do offer size exchanges to help customers find a better fit. We’d really appreciate the opportunity to assist you personally and find a suitable solution. Please email us at [email protected], and our team will be happy to review your case and guide you through the exchange process. We value your feedback and hope to have the chance to make things right for you.
M. M.
My experience with customer service was great. They responded to my emails quickly and resolved my issue. I am grateful that they are gifting me the original pajamas which I purchased so I don’t have to pay return shipping and sending me another pair of pajamas.
Response from ZumbambooOct 24, 2026
Thank you so much for your kind words and understanding! We’re delighted to hear that our team was able to assist you promptly and resolve your concerns. Your satisfaction means a great deal to us, and we’re happy we could find a solution that works for you. We truly appreciate your support and hope you and your family enjoy your pajamas. Thank you for choosing Zumbamboo!
Marcus J.
We wanted our baby to be as comfortable as possible while learning to sleep in his crib. These zippies helped him stay cozy without overheating. He's now sleeping through the night! Coincidence? Maybe. But I'm not changing a thing!
Response from ZumbambooOct 24, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that your little one is feeling cozy and comfortable in our zippies. There’s nothing sweeter than hearing that our products have become part of your family’s bedtime routine! Wishing your little one many more cozy nights and restful sleep. Thank you for letting Zumbamboo be part of these special moments!
Kathryn D.
A great company and definitely trustworthy. I also was skeptical at first and had to look them up. But honestly, ordering from them has been great. I got some sleepbags that unfortunately, sizing didn't match necessarily with my daughter, Since she is different sizing. Customer service getting back to me and getting my order situated. They answered in a timely manner and were really sweet. And I could tell that there was a real person, and not just a bot or anything like that. would definitely recommend using these sleep bags. And once we got the products, they are so nice and comfy. Definitely give out of 5 and definitely would buy again.
Response from ZumbambooOct 24, 2026
Thank you so much for your thoughtful review and for giving Zumbamboo a chance! We’re so happy to hear that you had a positive experience with our customer service and that our team could help you find a solution for your daughter’s sizing needs. Your trust means so much to us, especially knowing you had some concerns before ordering. We’re delighted that you love the comfort and quality of your sleep bags, and we truly appreciate your recommendation. Thank you for being part of the Zumbamboo family. We look forward to serving you again!
Lesley P.
I ordered Halloween pjs for my grandchildren on Sept 29th and they still haven’t left China. I tried to cancel the order 2 days ago and they said it was in process and then updated the tracking to show that it was at the airport
Response from ZumbambooOct 24, 2026
We’re truly sorry that your Halloween pajamas haven’t arrived as expected, especially since you ordered them for your grandchildren. We understand how disappointing it is when you’re looking forward to having something special for the holidays and the tracking updates don’t provide the clarity you need. Our seasonal pajamas are made to order, and international shipments may pass through different transit hubs before reaching the local carrier. However, we understand that this doesn’t make the wait any less frustrating, and we sincerely apologize for the inconvenience. We’d love the opportunity to look into your order and provide a clearer update on its current status. Please send us your order number via email at [email protected] so our team can review the shipment and discuss the available options with you. Thank you for your patience. We understand how important these pajamas are for your grandchildren, and we’ll do our best to help.
Alexandra S.
Very Disappointing Quality and Misleading Advertising I am extremely disappointed with my experience with Zumbamboo. I ordered three blankets for a total of $530, and after waiting nearly three months, I have received only two of them. The quality is absolutely terrible, especially considering the price. The blankets look nothing like the beautiful, luxurious products advertised on their website. The fabric feels cheap, the construction is poor, and the overall appearance is completely different from what I expected based on their pictures. When I contacted customer service, instead of offering a straightforward return and refund, they offered me a discount on a future purchase, a partial refund, or a free baby blanket. None of these options addresses the actual problem. Their website advertises easy returns, yet getting a simple return authorization and refund has been frustrating. I have now opened a dispute with Affirm. What concerns me even more is that their website appears to display only five-star reviews, which gives potential customers a very misleading impression. I strongly regret this purchase. For $530, I expected quality products and honest advertising. Instead, I received cheaply made blankets, an incomplete order, and a disappointing customer service experience. I would not recommend this company.
Response from ZumbambooOct 22, 2026
We’re sorry for the frustration and would love the opportunity to help resolve this for you. Could you please share your order number with us? We’ll review your order and do our best to find a suitable solution for you. Thank you for giving us the chance to assist you.
Elizabeth L.
Quality of the duvet was not as expected. Defensive response and return policy a nightmare. They promised me 20% back and it’s been a month and I haven’t received anything yet. Do not buy from this company; return policy is pathetic
Response from ZumbambooOct 22, 2026
We sincerely apologize for the disappointment and frustration you’ve experienced. We understand how upsetting it is to be dissatisfied with your duvet and then have to wait for a promised refund. We’re very sorry that we fell short of your expectations and did not provide the level of service you deserved. We’d appreciate the opportunity to review your case and resolve the outstanding refund as soon as possible. Please contact us at [email protected] so our team can look into this matter and assist you further. Thank you for bringing this to our attention. We take your feedback seriously and sincerely apologize for the inconvenience.
