Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
Zumbamboo (zumbamboo.com) has 417 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
zumbamboo.com
Website
zumbamboo.com
Category
Clothing & Underwear
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Impossible to return. Incredibly small sizing. Scam/bot customer service
Response from ZumbambooOct 24, 2026
We’re truly sorry to hear about your experience. We understand how frustrating it can be when the sizing doesn’t meet your expectations, and we apologize if our previous responses made you feel that your concerns weren’t being properly addressed.
Please know that we do offer size exchanges to help customers find a better fit. We’d really appreciate the opportunity to assist you personally and find a suitable solution.
Please email us at [email protected], and our team will be happy to review your case and guide you through the exchange process. We value your feedback and hope to have the chance to make things right for you.
LP
Lesley P.
I ordered Halloween pjs for my…
I ordered Halloween pjs for my grandchildren on Sept 29th and they still haven’t left China. I tried to cancel the order 2 days ago and they said it was in process and then updated the tracking to show that it was at the airport
Response from ZumbambooOct 24, 2026
We’re truly sorry that your Halloween pajamas haven’t arrived as expected, especially since you ordered them for your grandchildren. We understand how disappointing it is when you’re looking forward to having something special for the holidays and the tracking updates don’t provide the clarity you need.
Our seasonal pajamas are made to order, and international shipments may pass through different transit hubs before reaching the local carrier. However, we understand that this doesn’t make the wait any less frustrating, and we sincerely apologize for the inconvenience.
We’d love the opportunity to look into your order and provide a clearer update on its current status. Please send us your order number via email at [email protected] so our team can review the shipment and discuss the available options with you.
Thank you for your patience. We understand how important these pajamas are for your grandchildren, and we’ll do our best to help.
AS
Alexandra S.
Very Disappointing Quality and…
Very Disappointing Quality and Misleading Advertising
I am extremely disappointed with my experience with Zumbamboo. I ordered three blankets for a total of $530, and after waiting nearly three months, I have received only two of them.
The quality is absolutely terrible, especially considering the price. The blankets look nothing like the beautiful, luxurious products advertised on their website. The fabric feels cheap, the construction is poor, and the overall appearance is completely different from what I expected based on their pictures.
When I contacted customer service, instead of offering a straightforward return and refund, they offered me a discount on a future purchase, a partial refund, or a free baby blanket. None of these options addresses the actual problem.
Their website advertises easy returns, yet getting a simple return authorization and refund has been frustrating. I have now opened a dispute with Affirm.
What concerns me even more is that their website appears to display only five-star reviews, which gives potential customers a very misleading impression.
I strongly regret this purchase. For $530, I expected quality products and honest advertising. Instead, I received cheaply made blankets, an incomplete order, and a disappointing customer service experience.
I would not recommend this company.
Response from ZumbambooOct 22, 2026
We’re sorry for the frustration and would love the opportunity to help resolve this for you. Could you please share your order number with us? We’ll review your order and do our best to find a suitable solution for you. Thank you for giving us the chance to assist you.
EL
Elizabeth L.
Horrible experience
Quality of the duvet was not as expected. Defensive response and return policy a nightmare. They promised me 20% back and it’s been a month and I haven’t received anything yet. Do not buy from this company; return policy is pathetic
Response from ZumbambooOct 22, 2026
We sincerely apologize for the disappointment and frustration you’ve experienced. We understand how upsetting it is to be dissatisfied with your duvet and then have to wait for a promised refund. We’re very sorry that we fell short of your expectations and did not provide the level of service you deserved.
We’d appreciate the opportunity to review your case and resolve the outstanding refund as soon as possible. Please contact us at [email protected] so our team can look into this matter and assist you further.
Thank you for bringing this to our attention. We take your feedback seriously and sincerely apologize for the inconvenience.
DC
Donna C.
This company does not ship from USA
If you order from this company it states they are a USA company. Their products are shipped overseas so I never received my order in time for a gift. I ordered Oct 3 and still have not received. I will be disputing this order. I wrote to them 3 x to cancel my order if I wasn’t going to receive it in by the 17th. No response.
Response from ZumbambooOct 22, 2026
We sincerely apologize for the delay in delivering your order and for the lack of response to your cancellation requests. We understand how disappointing it is when an order intended as a gift does not arrive on time, especially after you’ve reached out multiple times.
This is not the level of service we strive to provide. We understand your frustration and would like the opportunity to review your order and address your concerns.
Please contact us at [email protected] with your order number so our team can investigate the delivery status and review your cancellation request as soon as possible.
We’re truly sorry for the inconvenience and disappointment this experience has caused. Thank you for bringing this to our attention.
KE
Kevin
Waited months for bedding set
Waited months for bedding set. Only to be lead on by e mails saying there on there way etc.. still no bedding set. This is a scam
Response from ZumbambooOct 21, 2026
We're truly sorry for the long delay and the frustration caused by the repeated shipping updates without your bedding set arriving. We understand how disappointing this experience must be, and we sincerely apologize for letting you down. This is not the experience we want our customers to have. Please contact us at [email protected] with your order number so our team can investigate the status of your order and help resolve this matter as quickly as possible. Thank you for bringing this to our attention.
KV
Karen V.
This is the worst purchase I have ever…
This is the worst purchase I have ever made! I bought a quilt that was supposed to be stitched and required extra time to create. What I got was a printed piece of fabric with minimal stitching that didn’t even line up with the pattern. I wanted to return it but they said I needed to submit a video of packing it, send it off and then they would examine it to see IF a refund could be processed!
Poor quality, poor customer service!!! DO NOT ORDER FROM HERE!!! TEMU JUNK FROM CHINA!!!!
Response from ZumbambooOct 21, 2026
We're sincerely sorry that your quilt did not meet your expectations. We understand how disappointing it is when the stitching and overall appearance differ from what you anticipated, especially after waiting for a specially made item. We also understand your frustration with the return process and apologize for the inconvenience. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns further. Please contact us at [email protected] with your order details so our team can look into this matter. Thank you for sharing your experience.
HF
Holly F.
SCAMMERS AT BEST
I ordered beginning of August and received it at the end of September, super slow. THEN when I opened it, it was nothing like what I ordered. I ordered a gorgeous western horse quilt and shams for a TWIN. They sent me a Full/Queen size. It fits my bed and not my daughters. ALSO, the shames were two different colors. (They said it was a printing error and it could happen.)
I sent them photos of what their website showed and the differences, ALONG with the fact it fit my bed and not my daughters.
They said they could give me 20% off. ABOSOLUTELY NOT. I want to return this. This isn't for my bed, it's for my daughter. I paid $170 for a quality quilt set and this was not it.
I asked for a return label. Their website says they will give a return shipping label when it's their error up to 365 days return! They won't respond now and now I'm out $170.
Response from ZumbambooOct 21, 2026
We're truly sorry for the long wait and for the mistakes with your quilt set. We understand how disappointing it must have been to receive the wrong size and shams in different colors, especially after waiting nearly two months for your order. This is not the experience we want you to have, and we sincerely apologize for the inconvenience. We take your feedback seriously and would appreciate the opportunity to review your order and find a suitable resolution. Please contact us at [email protected] with your order number so our team can assist you further. Thank you for bringing this to our attention.
