ZumbambooReviews of zumbamboo.com

Response from ZumbambooJan 12, 2026

We are so happy to hear you're loving the quality and design of your Zumbamboo pajamas! It’s great to know our inclusive print options are hitting the mark. Thank you for your honest feedback regarding shipping and set sizing. We are actively working on these areas to ensure a better experience for our customers. We appreciate your support! Best regards, The Zumbamboo Team

Response from ZumbambooJan 13, 2026

We sincerely apologize for the experience that left you feeling dissatisfied with Zumbamboo. This is certainly not the level of service we strive to provide. To ensure we can promptly assist you, please contact our support team [email protected]. Once we receive your email, we will immediately review your case and check the status of your order to resolve the issue as quickly as possible. Thank you very much for your understanding and patience. We truly appreciate the opportunity to make things right for you. Kind regards, Zumbamboo Support Team

Response from ZumbambooJan 6, 2026

Hi Susan Ellis, We sincerely apologize that your experience did not meet your expectations and for any issues you encountered with your order. Please know that our team is actively reaching out to you to ensure your concerns are addressed and to provide the best possible solution. We truly hope you understand and appreciate your patience as we work to make this right. Best regards, Zumbamboo Support Team

Response from ZumbambooJan 6, 2026

This made our day! Thank you for choosing Zumbamboo. We are so happy to hear you had such a pleasant experience with our guest service team. We’re here whenever you need more bamboo goodies for your little one!

Response from ZumbambooJan 6, 2026

Hi Mary Lavelle Cairns, We are truly sorry to hear about your disappointment, and we sincerely apologize that two of the pajama sets did not meet your expectations. We completely understand how frustrating this must be, especially since these items were made with such a meaningful and personal design for your grandchildren. Please know that this is not the experience we want for our customers, and we would very much like the opportunity to make things right for you. To ensure your concern is handled properly and resolved in the best possible way, we kindly ask that you contact us as soon as possible via email at [email protected]. Our support team will carefully review your case and work with you to find a fair and satisfactory solution. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding. Best regards, Zumbamboo Support Team

Response from ZumbambooJan 6, 2026

Hi Anne, We sincerely apologize that the shipping information and delivery experience did not meet your expectations, and we are truly sorry that the product quality was not as you had hoped. We always strive to provide the highest quality products and the best possible customer experience, but unfortunately, in this case, we did not meet those standards with you. To ensure your concern is addressed promptly and fairly, we kindly ask that you contact our support team at [email protected]. Our team will work with you to find the best possible solution and make this right. Thank you for your feedback, and we appreciate the opportunity to improve our service. Best regards, Zumbamboo Support Team

Response from ZumbambooJan 6, 2026

Hi ola rodriguez, We sincerely apologize for the frustration and inconvenience you have experienced, as well as for the delay during the shipping process. We truly understand how concerning it is to be waiting for an order longer than expected, and we are very sorry for the lack of communication you described. Please rest assured that your order is on its way and will be delivered to you. If there are any issues at all with your order, we fully commit to addressing them fairly and ensuring a proper resolution. To allow us to assist you as quickly and accurately as possible, we kindly ask that you contact our support team at [email protected]. Our team will prioritize your case and provide you with the most up-to-date information regarding your order. We truly appreciate your patience and hope to hear from you soon so we can resolve this matter promptly. Best regards, Zumbamboo Support Team,

Response from ZumbambooDec 31, 2025

Hi Flora Shkolnikov, We sincerely apologize for the delay with your order and completely understand your frustration. According to our records, your order has been delivered, and we hope you have received it and are enjoying your lovely items. We are truly sorry for any inconvenience caused by the delay, which was due to high shipping volumes during the peak holiday season. We greatly appreciate your patience and understanding, and we are committed to improving our processes to provide a smoother experience in the future. Please check your email, as our team has reached out to assist you and resolve any issues with your order. If you have any further questions or concerns, we are always ready to help and support you. Thank you once again for your patience, understanding, and continued support. Best regards, Zumbamboo Support Team