Betty S.
I'd give them 0 stars if I could
I'd give them 0 stars if I could. Misleading information during the order process. There was no estimated shipping date, nor did it state it would take over a month to receive the order. I placed an order on November 26, 2025 for a First Christmas onesie. I had still not received it on December 24th. I requested a refund at that time, and was told it had been processed and that I should "allow 3-7 business days for your bank to complete the transaction and reflect it in your account." It's is way past 3-7 business days and no refund is in my account. Shoddy business practices.
Response from ZumbambooJan 19, 2026
Hi Betty Scott, We sincerely apologize for the inconvenience you have experienced. We understand how disappointing this situation must be, and we truly regret that your order and refund process did not meet your expectations. Please rest assured that we take your feedback seriously, and our team is looking into this matter to ensure it is resolved as quickly as possible. We greatly appreciate your patience and understanding, and we are committed to improving our processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service. If you have any questions or need assistance in the future, please don’t hesitate to contact us at [email protected]. Sincerely, Zumbamboo Support Team