ZoneAlarmReviews of zonealarm.com

I feel totally ripped off , paying out £119 for the initial product , allowing them to access my computer, then after a couple of months , they rang to say the updates would not install and said they need another £129 to allow them to do this , yesterday they rang again to say they could not install the updates, I put my foot down, I have told them I am not happy to stick their product where the sun doesn’t shine , I have never in all the years had any issue using mcafee , so I have paid almost £250, for what ? As soon as I got off the phone he or someone took the shortcut from my desktop , but I had already got mcafee back and that picked up a threat from guess who ? Yes zonealarm and it quarantined and removed it phew , STAY AWAY KEEP YA MONEY ,AND KEEP THEM OUT OF YOUR COMPUTER !

Worst company I have ever dealt with in every way. They call you ask you for money and completely messed up my computer. Stay well clear

I bought ZA Extreme Security - installed on Win7 and Win 10 machines. Working well - then they offered this NexGen program as an upgrade. I installed it on my Win 7 machine - installation went OK. So installed on my Win 10 machine. After 60 minutes - this program was wreaking havoc - deleting legacy files on my networked file server, and no provision to customize scanning locations. I could not uninstall it. I could not delete it. And even worse - it screwed up the Win 7 restore function - so none of my saved restoration slots would work. I am NOT a newbie - I build computers, and have tried restore from safe mode, as well as trying to elevate reinstall as a system user. This thing is worse than any virus it could possibly have protected me from. Fool I was for not cloning my system drive before installing this crapware.

I have had dealings with this company for the past 2 years.at first everything was fine.then every year they would contact me to sell me something new,that they said I needed.last time about 4 months ago they tried to sell me something,that they said,was a program that I needed as it was not already on my computer.I checked and found out the program was already loaded on my computer.I told them not to contact me again,as they were lying to sell products.Today,Monday 16th May 2022 ,I got a call from someone at zone firewall,I told the guy not to bother and not to contact me again.The guy just said "F### off".What a company.I will always advise against using this company.For a staff member to say that shows what sort of company this is.A nasty company that are not fit enough to trade.They should be investigated by trading standards.KEEP AWAY FROM THIS COMPANY AT ALL TIMES.

I bought a lifetime Office Software pack from this company (Paid £179) , ever since on opening I get a message advising that this software may not be genuine !!! This company also installed software which allows your PC to run illegal software packages !! Now trying to get my money back .... but without success. DO NOT USE THIS COMPANY>

The Tech staffneed to learn manners and not talk over the customers , Ask if it o to use christans Name of customers -- They need to Know they are not only talking to Male customers but Females as well . they also need to learn Mr , Mrs and Ms are all different and not to confuse Mrs and Ms or even Madam . If they product does not work on a windows say 8 , 9or 10 and that windows 11 is needed then they need to say so . When sending emails do not put in that you have tried 2 or 3 times before the only one sent lying is not good for a company either -- . If there is going to be extra charges explains this before a customers takes your product . Send email of contract as well . but most of all when talking to a Female customer be rude to the point of trying to make them feel inferior . It does not work with every female it rude and puts their backs up .

I have had no problem with the program itself however their Customer Service is really appalling and virtually non existent. In December last, I received a renewal notice from them. Due to the approach of Christmas, I renewed straight away but later looked at my account and saw that I, in fact had two applications running with one nearly two years to run. I sent an enquiry form to them (ticket No. 05018918). Having received no response, on the 18th January, I sent a request for a reply to my original enquiry. I also checked my account and the only details were of the new account, all the other previous entries had been deleted. Needless to say, I will not be renewing with them again.

I bought McAfee security from Amazon and it didn't work. They put me through to zone alarm without my knowledge. I didn't even realise. I thought it was a McAfee tech. They wanted to sell me zone alarm for 79.99. I almost decided to pay till the man got rude and calling me incompetent. Don't deal with them.