ZiprentReviews of ziprent.com

Excellent company, reliable team, amazing tech! I've been searching for a good property management company for awhile and was at the point of thinking all of them were awful, when I luckily stumbled upon Ziprent! They actually were replacing a prior property management company that was failing us miserably, and despite some minor hiccups have been simple to work with. + Service: Their model is very straightforward with a flat fee monthly and upon initial tenant placement. (5 stars) + Communication: They are VERY responsive which I definitely appreciate. It's a shared services model so you may get a different person each time, but they've largely done a good job of being familiar with prior notes. (5 stars) + Technology: As a techie, I really appreciate how easy their system and process is. Literally everything from listings, service requests, evaluating bids, tenants, etc. is all in there. (5 stars) + Payments: Easy ACH deposits each month so you know reliably that the rent will be there. (5 stars) + Placement: Just went through tenant placement and they made it super easy. Listings, showings, and application review were all simple and through the system, plus the team was very responsive to questions along the way. (5 stars) = Service Requests: I like that they are supposed to shop out repair requests to get several bids. That being said, for the various service requests that I've had I only got multiple vendor bids once... I guess due LA contractors are limited currently (3 stars) - Differences from standard: The only downside is that with all the rigor around a consistent technology and process, they don't deal with differences very well. For instance, they made the onboarding process easy since it was standardized, but since we were moving over on an inflight lease from a different property management company, there was some miscommunication where basically they had a photographer come out unannounced to the property and bother our existing tenant. I think the photographer was under the impression that they were going to take property pictures as they would for a new property listing, but given tenants were living there already they were just supposed to install the lockbox and keys. (2 stars) Overall, the pros definitely outweight the cons and I chalk it up to some growing pains. This team is great and we're happy to be working with them and easily would recommend them to anyone else in the market for a reliable, tech-savy property management company!

We have had a wonderful experience with everyone using ziprent. The entire staff are helpful, professional and friendly. They return your emails/phones extremely fast and the communication is great. We would recommend ziprent to our friends and family. Thank you so much, Michelle McElyea

We looked for a house to rent for months and viewed several properties with different companies. Once we looked with Ziprent we were able to find the perfect place in a matter of a few weeks! The showing was self guided, the property manager emailed us in advance to confirm the showing and gave us access to the home. Once we decided to apply for the property the correspondence was frequent and thorough, any questions we had were answered promptly. The application process was easy and quick. We move in next month and can't wait!

The experience was top notch from start to finish. The entire team was thorough and did a great job assisting me and my family to find our perfect place. The website was easy to use and the directions on how to view the apartment were incredibly easy to follow. Would 100% recommend.

We came across Ziprent when we were searching for A Property Management Company for our rental house. At first, we wanted to look for tenants ourselves. We read lots of information online, went through lots of legal documents to make sure we can do the right thing from the beginning. We both have full time jobs. After all of those studying, we realized that we wouldn't have enough time and experience to take care of this in our own hands. And we were so happy that we chose Ziprent. Right after we signed up with Ziprent, they made the ball rolled. We needed time to renovate our rental house, Ziprent frequently checked and advised us what should be ready for next steps. Then when the house was ready, the professional photographer came and gave our house so many beautiful photos. Thank you, Chris Hong! We really like Ziprent portal, where we could see the ongoing process of the tenant's placement. We could know what day, what time and what visitors would come to the house. Ziprent has a great system to look for tenants. They have a daily report for all activities during the day. And what we appreciate the most is Ziprent is not only a software, but they are hardworking humans. They literally work 24 hours. They answered all of our concerns, responded to our requests and they also considered our thoughts. We have received emails from more than 5 people from Ziprent but we felt like we were working with 1 person. Their teamwork is amazing. As a result, Ziprent found a good tenant group for our house in 2 weeks. We are happy to work with Ziprent in tenant's placement process and look forward to having them managing our property from now on.

Super fast communication, and seamless application/renting interface.

Using Ziprent to search for rentals and ultimately rent was easy and efficient. The staff, Anna, Katherine, Gavin and Harrison were professional and always gave excellent customer service to us as renters. Ziprent staff were immediately available and responsive to all of our questions and particularly in resolving issues with the owner. Their follow up with us was and still is always timely. We were surprised and pleased that they were available until 10 pm at night for the Ziprent clients. The Ziprent payment system for monthly rent is easy and convenient to use. The reminders for various issues is appreciated. We are positively recommending Ziprent services to our family and friends for either landlord or tenant management. Congratulations to the Ziprent founder Arvand Sebastian, for the company's accomplishments and success.

I had an impressive tenant experience with Ziprent. As soon as I identified a property I was interested in touring, their technology let me immediately schedule an appointment. Then I was able to arrive and access the key via their slick lock with personalized, timed code. Their customer service was both response and helpful, and enabled me to enjoy a smooth leasing process.