ZiprentReviews of ziprent.com

Ziprent made our entire rental experience easy, fast and complete. From listing, showing, vetting and closing our rental unit- we were very impressed with the whole process. We will use Ziprent for all rental properties in the future.

Ziprent makes the approval process extremely simple and they were very responsive when I needed any help. Move-in was very easy and they work very hard to respond to emails and phone calls so I never felt like I was waiting around for someone to get back to me. I will definitely use them again if I need to move.

Great company to partner with to help with rentals management. They are extremely responsive and use technology to streamline the overall process.

[Tenant Review] To those who are prospective tenants looking at Ziprent's properties, most of the reviews for Ziprent here are written by owners, not tenants. While I understand why some owners would have highly favorable experiences of Ziprent, our experience as tenants was largely the opposite in the 1 year we rented with them. --- Pros: 1. Ziprent-to-tenant communication for repairs: The repairs requests were handled well (though there were quite a few things wrong with the apartment when we first moved in). For all of our repairs issues, Ziprent was communicative through all steps of the repair process. Ziprent's 24/7 hotline was also extremely helpful for our emergency situations. 2. Portal: Ziprent has a fairly basic renting portal but did the job for our renting needs. Neutral: 1. Required walkthrough of apartment: You will be asked to offer walkthroughs to prospective tenants in the last month of your lease. Cons: 1. Horrible move-in and move-out experiences - Ziprent will not follow previously established lease terms: As we moved into our apartment, we were contacted by the HOA that we would be required to pay a move-in fee of $150 and $150 upon move-out as well. While were OK with paying the fees since the listing originally stated this fee, our lease had never mentioned anything about move-in or move-out fees. Additionally, we were contacted directly by the HOA, not Ziprent, to pay this fee directly to them. The HOA wrote to us as if we were the owners of the apartment we were renting in, and both they and Ziprent forced us to sign a document that was clearly meant for the homeowner. You can imagine we were pretty sussed out the first few weeks of living there. Since we had already moved in, we paid directly to the HOA. We also offered to have an addendum added to the lease. Thus, we (and Ziprent) signed a lease addendum stating we will pay $150 move-in and move-out fees directly to the HOA. Fast forward 1 year later, we give more than 30 days notice to Ziprent that we were moving out. We scheduled a mover, moved out of the apartment before the lease ended, and sent the HOA a check of $150. All good, right? Nope. Ziprent required us to pay an additional $150 (total $300) in move-out fees (they actually took it out of our security deposit), completely disregarded the addendum we (and they) had signed when we first moved in, and refused to compromise. They also never informed us that the owner had also directly paid the HOA in advance even though we had already sent a check. Ziprent also said that we "did not follow the rules and notify the HOA of the move-out date" and referenced a document we had never seen nor been given by either HOA or Ziprent. Ridiculous. While they eventually refunded us the "fee", their excuse was that the "cooperation from the HOA was nonexistent". Ridiculous. Ziprent, we are NOT homeowners and are NOT responsible for these unexpected "fees" that pop up. You cannot coerce tenants to pay for things that the owner is responsible for. This is extremely slimy and highly illegal. 2. Terrible owner-to-Ziprent-to-tenant communication: Communication from the owner was slow and resulted in lots of headache; as mentioned in point 1., the owner paid for the HOA fees themselves and never told us even though we had already sent a check. They also recommended we cancel our check instead of resolving the double payment on the owner's side. 3. Ziprent sides with HOA rather than tenant: See above for point 1. They also claimed we had never sent a check when our check was already cashed by the HOA. Ridiculous. 4. Your security deposit will be taken no matter what: Much like luxury apartments complexes, you will be required to pay for both carpet and regular cleaning services yourself. We had a 1br/1ba apartment and our total cleaning fees was around $600. --- While we were happy with how Ziprent handled the repairs process, the rest of our experience was overall terrible and stressful. Reading the other reviews on Ziprent's page, I can understand why property owners are largely happy with Ziprent; they will ultimately bully tenants to pay for things that the owner is responsible for paying, ignore lease terms, and place HOA responsibilities on the tenant. Would we rent from Ziprent again? Not after our experience with them. Would I suggest hiring Ziprent to rent out an apartment? From how much Ziprent gets away with at the expense of their tenants, I'm not surprised many owners would love them.

Ziprent found us a tenant fast for our home! They were professional, friendly, and courteous. They were really on point with keeping me in the loop every step of the way. If you're thinking about hiring a property management company, look no further than Ziprent. Seriously, you won't regret it.

Process was really smooth and fast. Arvand his team work really professional.Everything complated in a week. There is nothing to complain about. Thank you so much for your prompt work.

I’m Johnston from the federal company and I really hope and wish I could get a financial helping hand from this organization please

Ziprent is an excellent company. They manage my two properties in California. They have a very efficient team and the team members are professional and helpful. I will recommend this company to my friends.