ZipcarReviews of zipcar.com

This service is the absolute worst, it's hard to know where to start. They usually don't have cars, especially in slightly lower income neighborhoods...and I'm not talking about when demand is high on the weekends, I mean there's constantly a shortage. I imagine they're just up in their ivory towers counting stacks of cash while their customers suffer. The wait time is at least 1 hour or more. Then they usually cannot resolve your issue and tell you someone will call you back in 3-5 business days. I've been in a situation before where I use the monthly service meaning you can reserve a vehicle for the month (5 days a week tho). Something happened to the vehicle I reserved and they didn't replace it, they told me someone will get in touch 3-5 business days, he never did so I lost a whole week!! Can you believe this? They still haven't. I hope they go out of business.

Had to contact american express to put a block on the recurring charges as Zipcar does not provide any way for me to cancel my subscription. I am abroad and these are the steps I had to go through to realize that it's not possible for me to cancel my subscription 1. Login online (does not work!!) 2. Connect to american VPN and login (starts working) 3. Try to cancel online (no way to do this) 4. Call the customer service like recommended online 5. Enter phone number but get denied (Zipcar claims that the phone number is not related to my account) 6. Check the phone number online and proceed to make multiple expensive overseas phone calls to try different combinations (with/without country code) Really smells like Zipcar is intentionally making it hard to cancel their subscriptions. Really shady. I have never before had to resort to blocking charges with my credit card company, Zipcar takes the first on that for me.

I rented a car through ZipCar for the first time on July 3, 2020. One day after renting the car and traveling the car stopped working. It was said by the help center that the car was out of battery and therefore the car would not open. Several of my belongings were inside. After more than 6 hours of calls with the help center, a mechanic came, tried to open the car door from the inside, pulling the handle, and was unable to open the door. If someone stayed inside the car, they could have died with very high temperatures and the car without opening. The other day, ZipCar sent a Tow Truck to remove the car. We did not continue the trip with the ZipCar car, nor did we manage to recover our belongings trapped inside the car. Values estimated at US$500. After several calls and emails, we have not been able to recover our belongings and receive a refund until almost 1 month later. We actually have no feedback on the reimbursement procedure or when it will be resolved. A disregard for the consumer. A criminal, dishonest, and dangerous service. I do not recommend this company and its poor customer service. We were told that they will give us our belongings. But today they said they have no idea where our things are and that the car was rented other 24 times. Be aware that Zipcar is stealing the consumers.

ABSOLUTELY AVOID - check any of their social channels - flooded with customers who are receiving unauthorized charges, unable to close account, no customer service. I've been fighting for resolution for over 3 weeks now – they let someone fraudulently open an account with my drivers license. Interestingly the account was never used - but their monthly fee continued to accrue. As a brand new customer, (or WAS going to be - after discovering how horrible and unreliable their service is, I'd never risk it now) – I went to sign up to get a car for the holiday weekend only to continually hit a roadblock that "drivers license is currently in use". The website design is completely dated - no options for help. I then called customer service, remaining on hold for OVER 2 hours, to then speak with a CS rep who was overwhelmed and out to lunch, and unhelpful. Eventually I was able to gain access to this account to find accrued charges - I immediately messaged their customer service and never received a reply. In the past week they started auto-emailing me sending my information to Collections Agency notices for charges I never authorized or knew about – and NO WAY TO CONTACT THEIR CUSTOMER SERVICE. I sent 2 more messages today - one to address the fraudulent activity. and one to close the account and request they cancel the charges. None of the information entered into the account dashboard is mine - yet their CS is not able or willing to help at all. Extremely stressful and bad experience. I'll gladly use any of their competitors to avoid so many wasted hours.

I have reserved cars a week ahead and showed up only to learn they are simply NOT THERE or they’re broken (car doors not opening). I’m very understanding of businesses struggling during this time, but Zipcar made it impossible for me to continue using their service. 1) Zipcar: your broken cars should not be able to be reserved in the first place! You should allow people to report errors and flag the cars! Such a simple solution. 2) Customer service doubted me about the fact that their cars were missing! Clearly there is some internal mishap going on because when I called for refunds CS would question me about the cars. 3) Zipcar needs to own up to what’s been going on and be transparent about their lack of service. In a way it’s my fault for trusting them time and again. Fool me twice, shame on me right?

Pathetic service, I hope this pandemic takes this business down. They can't cancel my simple account and have been charging me for 2yrs!

Terrible and unreliable. If every review is one star, how can you have a 2+ star rating? Lost my Zipcard through mail and unable to find out why.

Still terrible. Still charging me and not letting me use the service, and being terribly rude on the phone to boot. Avoid this company at all costs!