ZipcarReviews of zipcar.com

Booked a car with for business purposes which appeared a technical issue during my booking (unable to start). Not an issue with this as technical issues can happen. Zipcar advised that I should return home, and the recovery company will come in couple of hours to return to its original base so I can get the equipment within. Long story short, after waking up every morning at 07:00 to get the equipment for 3 days, car eventually returned 3 days after impacting business ability to serve customers. Once car returned one piece of equipment was missing - total value £2k. I immediately informed zipcar who advised that they spoke with recovery company and there was no thef happened.. I return with the car the remaining equipment at premises, and once I took car back, the recovery company driver came , apologised and returned the back.. Unfortunately, upon checking few expensive equipmenet was still missing. I informed zipcar, which after 1 month they responded saying that they do not have any liability.. despite the fact that they chose the recovery company, they did not investigated etc. On top of this they issued me a penalty fee of £150 for a parking violation happened after the original booking during the period where I was waiting for them to recover the car. In short - this cost me £2k plus more than £15k loss of revenue. Zipcar responded that they are not liable for any loss or theft happened during my booking, even if this happened after due to their error and inability to protect belongings in the car... Disappointing

The awful interface had me thinking I was booking a car that was across the street. Insead I was inadvertenly wasting $100 on a car in a totally different city. ZipCar would not allow me to change that selection, so I had to cancel the reservation (within about 10 minutes of making it, mind you). They still took the money from my account, and despite that being instantaneous, the refund will take "up to 10 business days". I know for a fact from prior experience that my Credit Union credits refunds same-day, so this is definitely a ZipCar issue. I'm now without the available funds to get any car from any rental place, and may have to cancel an important surgery tomorrow for a loved one, as I won't be able to get them to/from the clinic. ZipCar does not have any customer service number to call to try to have them issue a credit or any other solution, their only method for "customer service" is a form on their website that I emailed immediately afterwards at 10am this morning. As I write this it is 5pm and I've had no reponse other than an automated "we got your message" email. I strongly recommend against ever using ZipCar for anything, try a company that actually believes in taking care of their customers.

Worst experience ever! After a long delay to be approved I walked to the car and found it to be disgustingly dirty. Spent 15 minutes documenting with photos dents, scratches, spills, and a back seat soaked with urine. Decided that I didnt want the car. Customer service said I could walk 15-20 minutes to another car. This wasn’t acceptable. I cancelled the trip and cancelled the membership and was promised an email that showed my refund. I didn’t receive the email for the trip refund but got a refund for the membership fee minus $25?!!! It was explained to me after waiting over 30minutes that that was not refundable. What a scam! Horrible way to spend a day and get charged for it in the end. Also no one to hold these people accountable.

This is a big scam! Please avoid signing up at all cost. I registered more than two months ago. They took my registration fee of £10, got my passport and ID verified with bank statement detail and clean driving license! They then used the excuse that my email was “not mine” and that I should use my own email? I gave them both email addresses I have and yet they still failed to verify me, I asked for a refund to which they refused and stated it is nốt refundable! I found out later on that this happened to a few more people that I knew!

If you return the car on time only to find that someone was in your spot and that the nearest spot would take time causing you to be late, they will charge you a late fee and not overturn it.

The reason I registered for Zipcar was that, because I live in a big city, parking fees are absurd around here with long waiting lists for monthly parking, it's difficult to own a car here. I used zipcar for a year and I think I have enough experience with them to draw up an opinion about their service. First off, the registration went smoothly. I was approved within few hours and I'm ready to go. There was an issue about the zipcard, which is the card that is used to unlock the car. I never received it, so I requested a a new one, waited for a month or so and didn't receive it either. After 3 attempts and waiting for months, I gave up on the card, because even though a little inconvenient, the app can be used to lock/unlock the car, which I was doing from day 1. Once I started using the service I realized it's not as convenient as it sounded like originally. First, you have to reserve the car hours or days in advance. You're lucky to find a car in a weekend unless you book it days in advance. Also, you can't easily extend the reservation once you got in the car. If you got into traffic on your way back, there is no guarantee that you can extend and there is a hefty penalty for missing the deadline. So you end up reserving the car for more time than you need. At that point, 10-15/hour + fees, it's cheaper to get a car from the likes of Avis or just use Uber. Next issue is with the quality of the cars. They are not dirty or smelly, but they are so faded and used. It felt like these cars were driven a million miles and sometimes makes weird noises on the interstate. So I'm not comfortable driving this far even though they have a 180 mile/day. In the end mostly I ended up either using Uber or renting a car from Avis for longer trips (even though I have to pay for parking at night) rather than dealing with the stress and inconvenience. I did use Zipcar at times such as for store pickup where I can predict the time, but I can't rationalize paying $70/year just for that rare occasion, so I decided to cancel the service. This is a great concept for city dwellers like me, but I feel like the execution is lacking. I think if they can increase the number of cars where somebody can just reserve a car in 5 minutes (I don't mind even if they are extremely basic micro cars) and a way to extend in mid-trip without paying absurd fees, I would like to give it another try. But until that I'm out.

Needed to borrow a car next day. Website & app description claim "get a car in minutes." Signed up online through tedious process with heretofore undisclosed add'l fees and taxes. Received exactly one (email) response stating it would take at least two days to eview my application. Company should not advertise falsely. Already a waste of time & money before I've even had a chance to be disappointed by the actual rental.

Lousy and Racist! They deny the applications of African Americans. Please avoid!