ZipcarReviews of zipcar.com

I love it, it comes in handy when you want to do a quick not to far run and it’s so convenient that depend on what area your in you can find a car almost on ever other block

They are scammers! As I went to pick up my car, I could not find it and realized they changed my car to a different lot without my permission. I tried to call customer service and spoke to "Hope", but they were unwilling to help. I tried to salvage the trip by running to the new lot. I was already behind and it was super inconvenient as I rented the Zipcar to transport something to my apartment, not a parking lot twenty minutes from my apartment. I lost so much time. I complained to a useless customer service agent after the trip at first they wanted to reimburse me for 7 minutes then agreed to reimburse me for 30 minutes which I thought was ridiculous. I thought the miserable experience was over 4 days later I got an email claiming I had been in a car accident and damaged the car! I had done no such thing. I spoke to two useless customer service representatives who seemed to think there was nothing wrong with changing the lot without telling me and falsely accusing me of crashing the car. I do not know how this will progress as they have not responded to my report challenging their claim, but I would recommend avoiding this company.

I rented a car and went to the home base to pick it up. It was dirty and was mechanically unfit to drive. There were warnings flashing on the dash to check the engine, there were exhaust warnings which could effect engine power and overdue maintenance warnings. Then when I returned the car, I was lied to about access to another car. Read the contract. They have several different ways to take your money.

The tire pressure light was on so that made me a little uneasy. The car has dents, which I took pics of but at end of day because I was in a rush to where I needed to be. I think the parking lot attendants should inform Zipcar of any damages upon arrival and should keep up with maintenance of the car.

I never have any problems with reserving a car, a car being dirty or unavailable. The car helps me do what i gotta do and im satisfied 🤗

I’ve been an compliant customer with all the rules accessed to my account; today my get a violation for a car that I don’t have any account of that has vexed me…due to this issue nothing in the results of speaking with the reps over the telehelp has made me feel secure with what just transacted with my account becoming negative…!

The car was not there, I received no advanced notification, and they had no replacement. I had a family emergency, I'd reserved the car days in advance. When I showed up I had to call customer service to learn that I was stranded in the rain. This was one of the worst experiences I've had as a consumer - I was completely helpless and the response I received from them was that they'd do me the kindness of refunding my reservation (which seemed pretty obvious to be a bare minimum expectation). Nobody from Zipcar ever followed up with me about it. It was really awful.

I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I’d recently heard about Zipcar and figured I’d give them a shot. After submitting my application, I realized I’d entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected. Well, evidently not. According to the individual from Zipcar’s application team I spoke with, “if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar.” Harsh. And given the devastating news I’d received that day, this compounded the stress I was under. I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didn’t make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it would’ve been with Zipcar. If Zipcar doesn’t want my money, that’s fine by me. There are much better services out there.