ZipcarReviews of zipcar.com

OK THIS COMPANY WAS VERY CONVENIENT FOR THE LAST COUPLE YEARS, UNTIL NOW! I SUDDENLY Found OUT THAT MY MEMBERSHIP GETS TERMINATED DUE TO SO REQUIREMENTS DONT MEET OR WHATEVER. I ASKED WHY DID THE TERMINATE MY ACCOUNT BUT THEY GIVE ME NO REAL REASON WHY. I HAVE NOT DONE NOTHING WRONG WITH THERE CARS AT ALL AND WAS ALWAYS ON TIME RETURNING. YES IVE HAD ONE INCONVENIENCE WHEN I WAS IN PHILADELPHIA AND THE CAR I PAID FOR WAS NOT AT ITS LOCATION AND WAS STILL ON RENTAL. I WAS NOT PLEASED BUT I WAS PATIENT ENOUGH FOR THEM TO SEND ME TO ANOTHER CAR LOCATION NOT TO FAR FROM WHERE I WAS. THEY CLAIM SOMETHING ABOUT MY DRIVING RECORD, AND ETC WHICH I KNOW FOR SURE THERE'S NOTHING WRONG WITH IT. I TALK WITH A SUPERVISOR TO GET A REASON WHY THEY TERMINATE MY ACCOUNT FOR NO REASON WHEN I DID NOTHING WRONG, HE GO ABOVE WHAT THE HIRE UP PEOPLE SAID WHICH STILL DONT MAKE CLEAR OR MAKE SINCE TO WHY AND HE HANGS UP THE PHONE. NEVER WILL I SUGGEST ANYONE TO GET INVOLVED WITH THIS COMPANY, (ZIPCAR) AT ALL,I DONT KNOW WHAT HAPPENED TO THIS COMPANY NOW, BUT NOW THEY NOT LOYAL after 1/27/23 they terminated my account they were still charging me a month membership fee. You'll ONLY SPENT MONEY WITH THESE PEOPLE TO ONLY GET DROPPED WITH NO FOR NO REASON!

My feelings changed like the wind. I was excited about signing up for this service. I was approved, PAID and set to pick up the nearest vehicle When I got to the spot, the car was nowhere to be found.I called customer service which was good, they told me that the person with the car is running really late and that there is no other available cars. Also I have to wait 3 to 5 business days to get my money back. I also canceled my membership because this is a sign that they are not reliable. They need to change the system. I should've never been able to book a car and they shouldn't have taken my money. They have trackers on the car so the system should have notified them not to book the vehicle. I needed the car so I can go to work while my car is in the shop. Now I have to find another way with out the money (almost $200 dollars) I unfortunately gave to zipcar.

How dare I meet their requirements! I applied for an account and they denied me because my license met every single requirement and yet still rejected me. They even said meeting all requirements doesn't guarantee a membership, so what's the point of the requirements if meeting them means nothing!!

I tried to reinstate my membership and when I did WITHOUT NOTICE I was charged $28 cad application fee!!! They refused to refund me also. And on top of that denied my membership and refused to tell me why? My driver record is good and I didn’t have any problems being a member last year!! They stink in my opinion!!!

I am a memeber but couldnt log on. Tried to join but website gives a 404. Whats going on with this company? My experience a few years ago was very good!

Very inconsiderate and unethical company. Use Communauto instead. I had trouble starting the car and trouble ending my trip, so I had to call customer service twice. We were late by about 5 minutes due to bad weather and then it took almost 10 minutes to end the trip. Zipcar didn't care at all. They charged us a $65 late fee (the entire price of the rental and more than the $50 they stated in their policy). Another time, I showed up for my rental only to find that the car wasn't there. It took 15 minutes on the phone to get the car refunded that time and then I had no car when I needed one. Awful company.

I wish I had read reviews prior to using this car rental company. I’ve had multiple issues & dealt with horrible customer service. This is a fraudulent company with hidden fees & horrible customer service!!

Terrible service, they take money out of your account and have no idea when you ask them why. Never use this company they should be fulling investigated and closed down for false accounting and advertising.