ZipcarReviews of zipcar.com

I had been renting from Zipcar for about a year now. I rented a car for about 4 hours made an extension wasn't done with my things so I tried extending it for 24 hours was having a problem with my payment was on the phone with them for a hour and half were they couldn't take my payment for some reason had me return my rental They told me that the swap team was gonna recover the vehicle. I returned the vehicle. Received a email stating my account was closed and that I had disrupt the community. How can you take 2 payment for the car but wcnt take it for the last payment and close my account while saying I was disruptive. You need a better paying system and more professional people cause that was straight crap. I will never refer anyone to this company again.

They lived up to the deal...again...Ilove them

Made reservation online using App which was simple. I was reminded to pick car up. Car was clean and ready to go. Full tank of gas. Well mai maintained car, Almost new. I would highly recommend.

Man listen Zipcar is the best great customer service and the whole service is very convenient I love it thank you Zipcar keep up the great job

I've been a Zipcar member since 2006. On the whole it's an excellent service, must cheaper than renting a car since it includes gas and insurance. I'm happy that Zipcar has placed more cars on the street instead of in garages. Much quicker access. Occasionally, there are snafus - car won't open, tire pressure or other lights on, car smells like weed. But overall it's really wonderful.

This company is a and the application process is a scam. I wasn't able to access rates prior to actually applying for a membership in which I was charged 25 dollars to process outside of the monthly costs which I assumed would pay for the application fee. After checking the rates and seeing that they charge over $100 per day for a vehicle, I attempted to cancel my application which there was no option for. I immediately called and asked for live help over the internet to rectify my mistake and cancel the application. No options available. I had to email support and was only contacted a full day later and was told that my membership could be canceled but only after being fully processed. You can't tell me there isn't an option to pull my application out prior to approval. This is a scam to keep the fee, which I was told was non refundable.

I sent all the information they requested and they denied me saying my ID was less than 1 yr. Ok I just renewed it so I sent a photo of the last one. Then they ask me to send a photo of me holding my license and a piece of paper that says Zipcar and date, ODD request but I sent it then they say imaged blurred send again. They will say this again and again until you run out of time and give up. I sent 4 different photos none of them blurry!! It's a scam bc they charge 13$ for the application you won't be approved for!!

The last two times I've booked a ZipCar I had very bad experiences. The first car I booked wouldn't start, the electrics in the vehicle were not working. I booked another vehicle instead and they charged me for both. I had to call to get the first one refunded. The last time, which was on 22 August 2023, the vehicle was so dirty inside and smelt so badly of smoke that I had to wash my clothes after being inside the vehicle. I called ZipCar and told them, they said they couldn't give me any refund. I would rather walk 100 miles in 90 degree heat than give this company any more money. In my experience they do not care about customers or customer experience.