ZipcarReviews of zipcar.com

I was signing up, they charged me twice for application fee, application was rejected. When I called, she said that she can't refund me the 60 dollars, only 30. Didn't mention why application rejected, I have all the requirments, valid driver license, age requirment, last ticket I had was 8 years ago. So pay attention, you might be applying and rejected for no reason, and then get charged for it.

Well like I wrote in my review and Yelp I would have been a poster child for Zipcar right up until the very last rental. I made the mistake of taking a nap before I was supposed to return one of their vehicles and I overslept by about an hour and a half. When I woke up I was frantic to return the car so as I'm walking the block and a half from my apartment to where the car was parked I called Zipcar and was told by the associate that answered the phone that I didn't need to worry about returning the vehicle that Zipcar would handle the recovery of the vehicle and I could go on my way. The next morning I received an email and a phone call from Zipcar corporate saying that the vehicle had not been returned yet. I immediately pitched in and said that I would return the vehicle at that time I was told by the gentleman on the phone that it would actually cost me money to return the vehicle because they needed to book me into the car so I could have access to the vehicle and drive it back to his home location. Unfortunately, I did not have money in my checking account for them to book this micro reservation and told the gentleman that over the phone he refused to do anything about it and then told me that effectively my membership was in Jeopardy of being canceled and later that night I got an email stating that my membership was canceled and that I was going to be charged hundreds of dollars for the recovery of this vehicle. Next, when I found out that they were trying to charge my checking account over $500 because of the recovery charges for the vehicle after I had already offered twice to return the vehicle and was told that I couldn't I officially revoked in writing any authorization that they had to be able to charge my checking account. Somehow they were able to circumvent all of that and still get my account for $538 and one loyal customer that they decided was expendable

I payed for a month to be told I haven’t had my license long enough this I’m ok with it’s the rules. Now I asked for my payment back and they refused … this is very disingenuous. This company has no manager no supervisors and no fraud department. This company is not legitimate and I feel like it needs to be looked in to KYB because I’m not getting a great response from there customer service call operators

TERRIBLE!! Will fee you to no end. Paid nearly $500 for 5 hours due to fees. Car was empty of gas upon pickup yet I had to stop when returning to return spot to fill up causing me to be late on return and they stalled the car leaving me stranded in a dangerous location with my daughter.

I tried joining Zipcar and accepted that the application fee was non-refundable. However, while in the process of providing requested documents to Zipcar, I got in touch with customer service, seeking clarification on the further documents they had requested I provide, I received a notification that my application had "timed out", and that I would need to apply again and pay the 15 pound application fee again. Being thoroughly dissatisfied with the responses from customer service, I declined to make a second application. Several months later, I asked a friend to add me to her account. Without any warning to her at the time, she was automatically charged another 10 pound "application fee". It transpires that in order to use my friend's account I need to have my own account (which had already been denied). I contacted customer service again about this, someone on the phone said it would be "escalated", but I never heard back. I emailed, and after multiple emails where they did not actually address my queries about being added to my friend's account (instead trying to talk to me about my initial application), they simply reiterated that the "application fee" was nonrefundable. The first application fee was exceptionally frustrating, but I could accept it. The second "application fee", with no prior warning, and with the process actually being automatic (absolutely no manpower required), and essentially just taking me back to my own personal account (what is the point of joining a friend's account if you require your own personal account??), I cannot accept. I fail to see how charging a fee without providing a service in return is compliant with consumer protection laws.

This company is a joke. I have not had any response from them about violation notices and just told ‘it’s all off shore so we can do nothing’. I have called and emailed nonstop for nearly a week even though I was told I’ll get a response in 48 hours. DO NOT hire from them

I just signed up and discovered that the insurance offered when signing up is not great and I would need to fork over $$$ for better coverage. I immediately went through the steps to cancel. And I was dinged for the full year plus the application fee for a 10 minute membership.

I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I get access to the car... The car is an absolute mess... I submit pictures... It's rainy out... while on trip I noticed the tires are swerving... balding... I call support to submit a claim/reimbursement... I mention that I know there is a $50 fee for returning a car late, I'd like to request that $50 be passed on to me for my over 45min delay and was extremely late to my meeting... I'm told a manager will review and get back to me... They never do... I call again a week later and I'm told they can't credit me the $50 and that apparently I refused a one hour credit (never happened), so there's nothing they can do.... case closed!! WOW