ZipcarReviews of zipcar.com

Been a great reliable experience and very convincing. Need more cars though

I was running a lil late and they changed me $65 late fee and they charge more than Turo a day on renting cars

People need to be very aware that Zipcar will fine you with absolutely no proof or evidence that you caused damage to their car. They can also take this payment without your permission. My partner was accused by zipcar of damaging their car and charged him £1000!! He did not do this and they had absolutely nothing to prove that he did. For such a large amount of money there was no fair process of establishing fault. They just decided he was at fault and that was it! I've deleted my zipper account and will never use them again.

NEVER EVER EVER USE THIS COMPANY! I literally have never used a car or had a membership with them and I was getting charged a membership fee for the past 3 months. I called multiple times and their “fraud dept” still hasn’t gotten back to me and it’s been over 30 days. They told me to wait and just get charged for an account I’ve never used. Customer service is TERRIBLE AND USELESS.

Absolute scammer. They charged me for a parking that was issued 3 days after my booking was over !!!! and they went ahead and paid the fine, but notified me over a month later. So, I did not get to pay the reduced fee, did not get to appeal, and during a time i was not even responsible for the car. Thieves.

Absolute mockery of customer service. They have charged me for application fee until only at the end of process telling me that I had an old account yet to be activated. Instead of helping either opening that, they requested to be be paid again. This is ridiculous, disrespectful and even insulting, I think any self respecting person will not give their hard earned money to this company.

I am writing to warn others about the deceptive practices of Zipcar. Their advertising claims a simple $25 application fee, but what they don't tell you is that there are hidden fees that can add up to over $200. I was shocked and disappointed when I saw the excessive charges on my account. When I reached out to their customer service department, they were unhelpful and rude. They claimed that it would take days for the pending charge to clear, but refused to escalate the issue or provide a refund for the hidden fees. It's clear that Zipcar is more interested in taking your money than in providing a legitimate service. Their lack of transparency and deceptive practices are unacceptable. Do not, under any circumstance, do business with Zipcar. Their hidden fees and scamming practices will leave you feeling frustrated and ripped off. Avoid this company at all costs!

One of the worst customer services. Called them 2 times for different issues and the people handling customer service were extremely rude and didn’t listen properly. Got my application rejected for no reason and when I applied I was showed that my subtotal is $0 due to a promo but still was charged $25 on my card. This is literally deceiving. And the app verification through mobile phone never works. Never use this service if you have any alternative!