ZipcarReviews of zipcar.com

I signed up for the service but there was a hidden sign up charge that was not mentioned anywhere at all. Just rent cars from trusted traditional vendors instead of going through this horrible app

My booked and prepaid car was not available at the provided garage. I never got a notification that the pick-up location had changed until I called customer service and they informed me that the new location was 50 minutes away from my home. Zipcar provided me the information after 7 phone calls that they had no car available for the pre-booked period at the location where I was. This resulted to lose all my meetings, had to get a rent a car from a trusted company and pay 5 times more, because of the late time booking on Columbus Day. Do not risk your day with Zipcar. Not a reliable service. It is not worth to risk your schedule with it!

I was 1 minute late returning the car and they charged me £35

This is the second time I tried to book through the app and was not booked but was still charged. Tried to tell customer service but they insisted the only way to book the car was to charge my card again. Once they over drafted me and I couldn't extend, they charged me a late fee. So was basically charged 3 times and Zipcar refused to refund the accidental charge that caused the mess in the first place.

Cancelled my subscription and they continue to take money out every month. Have called twice for a refund and they just took out money again. Don’t sign up unless you want to call them every month for a refund after you cancel

I was unable to lock the Zipcar van on the day of rental due to technical glitches with the app causing incompatibility with my mobile device. I spend a couple of hours standing by the road talking to Zipcar customer service who were able to do some basic non technical troubleshooting. Zipcar were unable to resolve the issue and refused to send someone to unlock the car or help. They refunded my rental, but not the cost to me. As it was a UK bank holiday, I had to pay a local man with a van around £200 for a last minute van rental to help me move, and as a result of the delay, my landlord deducted £120 as we ran out of time to clean the flat. Avoid at all costs and use a traditional car rental company or local van rental.

Zipcar is losing business because of its predatory policies. I live in Los Angeles and we sometimes experience extreme traffic. I ended my trip 11 minutes after my drop off time (during a 1 hour trip that costed $15). I ended up paying an additional $62 for the 11 minute overage. If that isn’t predatory and exploitive, I don’t know what is. I called to try to get the fees waived this once since I’ve been with them for years and have spent thousands (during which times I’ve been inconvenienced on numerous occasions by zip car; and they didn’t pay me a dime). I even have been a person whose trip had been impacted by a late driver before me; NONE OF THE FEES WENT TOWARDS ME OR MY TRIP AT ALL! I cancelled my account after spending thousands on their services and vow to never use them again. Poor company and they deserve to go out of business.

Zipcar refused to tell me where the car was located as it was towed to an impound lot. They have a tracker in their car and told me I would have to call 311 knowing full well on a Saturday it is closed and it’s Labour Day Weekend. They wanted me to accrue daily charges so they can make profit of my booking. After begging them that I need my baby’s items in the car they finally revealed the location but when I called back to confirm the address the next customer service agent refused to confirm the address. We managed to get the car out of the impound but had to pay $156 out of pocket. Zipcar willingly refused to help and was happy to let me get charged daily if need be. I returned the car and cancelled my membership so fast! Will never use them again!