ZillowReviews of zillow.com

Absolute garbage. It's amazing how it's impossible to reach any phone/chat human related to any kind of issue here in 2026. Shameful.

MADELYN ARNOLD 3 Utica Cir I , Springfield il doo not Rentttt!!! Avoiddd this lady is very racist She will tell you to fill out an application just to be nosey and then she will come up with an lie and say you need an high credit score once she finds out you are Black do not renttttt also have recordings of her saying she doesn’t really rent to blacks . 3 Utica Cir Madelyn Arnold $1,100 Fees may apply 2 beds • 1.5 bath Do not apply !!! Or live here ever

FSBO listings and owners lie about their description of properties. I looked at one in person with an agent and was not told it was tenant occupied. It also had a description stating that there was new flooring, paint, appliances and everything updated. A girl answered the door with her dog. Inside the place practically everything had been destroyed by her and her dog. Disgusting and she lived in a messy kept home. I have found that sellers want a ridiculous price and then state demands like bringing proof of funds, how much money they require from the start, it's being sold "as is" yet high dollar price. No updates from the last time the homes were sold, the owners will not paint or improve anything to sell it. You are expected to have cash on hand and they expect the buyer to pay their agent commission if you use one or they say they might pay half of that commission. Don't trust FSBO because it's no different from using a realtor because they lie about everything to make a dollar just the same. It's always all about money with everything nowadays.

Zillow doesn't allow negative feedback on realtor !!!!!

Outdated listings. Be very cautious! You will lose your money and information... Other sites usually have the same listings with more accurate info. Zillow is a scam magnet DO NOT TRUST!!!

Annoyances 1. Why do the result cards not have a consistent interface. They show me different things for each property. It's incredibly annoying. 2. Zillow goes out of its way to make contacting Zillow to report listing errors difficult or impossible. This is an extremely profitable company and they could easily afford to support a feedback or 'report listing' mechanism. Typical greedy company trying to cut corners unnecessarily.

It is unacceptable that Zillow continues to display photos of my home that are approximately 10 years old while giving a verified homeowner no reasonable way to update them or remove the property from the platform. I understand the need to prevent fraudulent or misleading photo submissions, but Zillow is a well-established technology company. There should be a secure verification process that allows an actual homeowner to ensure their property is represented accurately. Instead, Zillow is knowingly allowing outdated information to remain public while denying the homeowner a practical way to correct it. That is a poor customer experience and reflects badly on the platform. This experience has significantly reduced my trust in Zillow, and I have no intention of considering Zillow for any future services unless this policy changes.

I'm a landlord, hired zillow to rent out my single family home. They failed to collect security deposit + pet deposit $3000 and gave the key to tenant. Kept on following up up to 1 year, they could not collect the deposit, and didn't do anything about it. Their portal now shows "settled" incorrectly. Waste of money, time.