Z GrillsReviews of zgrills.com

Customer service tech Alice was excellent at finding a solution to the problem I had. Couldn’t be happier!!

Well I got my first zgrill because all the guys where talking about it and I'm glad I did have had it for almost 3 years now and have cooked on it at least 4 times a week my auger messed up on me and zgrill made it right again thank you again and I'm thinking about an upgraded.

I have had a Z Grill 450APRO for 6 years and us it year round. This was my first pellet grill/smoker and I have had zero issues. Great pellet grill. Stays covered and outside .

There was an issue with one of my grates damaged during transport. When I reached out, Alice responded quickly and the issue was resolved immediately.

Wasn't that happy when I first got it and put it together and turned it on. It came up with a error code. Call customer service and they sent me what I needed Express mail. Works like it should now. Can't ask for better customer service than that.

Used the grille for about a year and then the temp was all over the place, contacted Z grilles and they sent me a new temp probe. I went to replace it and found the connector loose and clicked it shut. Works great again and now i have a back up temp probe. Thx to Z grilles

Great customer service after purchase.

I purchased a 11002b this month 1/4/26. Put it all together, went to do the burn in, the PID controller came on and shut off almost immediately. It would go on and off a couple times but then just blank. I think unit was functioning correctly but just a blank screen. I called Zgrills customer service and the are sending me a new controller. My problem is that for almost $1,500.00 with quality issues right off the bat, what else will be going wrong. For a little more money I could have purchased a U.S. made grill. Why should I be changing a part on a brand new grill. Really not happy.