Aaron
700D4E Grill Experience
The grill has worked fine so far other than the app. The app worked OK first couple times, but for some reason now I have a hell of a time getting it connected, if I do at all. Also the app only seems to work if you are within like maybe 20' of the grill. Loses connection when I get further away inside my house. Which isn't very practical for using. I also agree with others on here that emailing support doesn't necessarily result in a response back, without pestering them again about it weeks later. And then though they sure advertise the hell out of getting 10 grills when you buy 1, for some reason my purchase didn't result in that deal. Bought directly thru their site after clicking on the ad, but no explanation as to why my grill purchase didn't qualify for that deal. Guess maybe only certain models?...
Response from Z GrillsFeb 28, 2025
Hi Aaron Hey, thanks for sharing your feedback! I’m really sorry to hear about the trouble you’re having with the app and connectivity—it can definitely be frustrating when it doesn’t work as expected. That range issue is something we’re aware of, and I know it’s not ideal for those who want to control the grill from a distance. If you haven’t yet, it might help to make sure the Wi-Fi signal is strong around the grill and that the app is up to date. As for the support response, I totally get your frustration. I’ll pass along the feedback so they can improve the follow-up process, but if you’re still waiting on something, I’d be happy to help escalate it for you. Regarding the “buy 1, get 10” deal, it does sound like it could be a model-specific promotion, and sometimes it can be a little unclear. I’d recommend double-checking the terms on the specific offer or I can look into it for you if you'd like! Let me know if you'd like help with anything else! Best regards Zgrills Team


