Z GallerieReviews of zgallerie.com

My review is based on the poor customer service I have received trying to exchange an item. After ordering a modular sofa unit, I realized it didn't fit the space as I originally thought it would. The company's policy is that it must be returned or exchanged within 30 days of delivery. When I initially called to process the exchange, the Returns Dept. had me on hold for over an hour. I finally called the Sales Dept. explained what was going on. Spoke to the employee, Eddie who assured me he would process the exchange. I have a "confirmation email" from him and because of that, I thought all was well. I called approx 2 weeks later because I hadn't heard from anyone. Another rep told me they were just waiting on the new sofa to come into the warehouse. Fast forward, 3 months later, no new sofa. So I continue to call and I am given the run around. Gabriela says Eddie used the wrong SKU, Daniela tried to overcharge me by $1200 to process the exchange. Israel said he saw everything in the notes, but of course the manager who could make the decision was out and would call me in 48 hours. No one has called me. I will now be demanding a refund. They can come pick up this sofa that has sat unused in my home since Nov. and give me my money back minus the restocking fee. I would NEVER buy from them again. They are awful.

They claimed bankruptcy in the spring and reorganize. I thought well it’s now okay to order. They take your order. Run your credit card and get your money. You think your order is soon on its way like any other reputable business. Weeks go by and no product sent. Kept in contact with them. Never tell you it’s back ordered when you order. They are not supposed to run your card till order goes out for delivery. After 4 months go by and they have had your money....you know that the product will never come. Then they say well we will put in your request for a refund but it never gets resolved. Online crooks that have a team of phone scammer customer service reps. They have nothing to sell apparently. A website with pretty pictures to get your money. Can’t help but feel this place is racing to get as much $$$ as they can and then shut down.

Fraud! DO NOT BUY! Bought a sectional that arrived damaged. Was talking to manager about replacing pieces. After getting NO traction, tried to work with customer service (several reps and a manager). Each time after explaining the situation and sending FULL documentation (delivery receipt noting damage, pictures, all communications), the person ceased responding. Never received replacement sections or any partial refund

Z gallerie and their customer support department needs to model Restoration Hardwares service. My Z gallerie experience was bad.

I am so out done with the delivery company and the customer service department! For the second time my order that was placed in December was supposedly received damaged (again)!! I was not notified, I happen to call and CS to check the status of my order. I was told last week by a CS Rep that my re-order should be here this week only to get an email stating it would be mid February. I should have followed my first mind and not to place a 2nd order with them. Once my order is received (should I ever get it) I will NEVER order with this company again! What kind of delivery company hasn’t figured out how to package items where things are not always damaged? Is this just a stall for getting your stuff to you? I simply don’t understand. At the end of the day, my thought....there is something shady going on with this company!! Buyer be ware and look at these reviews before placing an order.

Customer service is the worst I have ever dealt with. I contacted them over 2 months ago for a damaged item they sent me. All I requested is for a replacement for a replacement to be shipped. Still no replacement sent or any response from customer service. I advise anyone who is looking to buy anything from them to look elsewhere unless you want to get robbed by these crooks and their scams.

ZGalerie has nice furniture BUT customer service is VERY AND SUPER BAD. I purchase some furnitures one king and a queen size bed and today they emailed me the description of my items and I notice 2 sizes are queen beds and I called customer service to let them know about the error, the guy who answered the phone left me on hold for 43 minutes and never came back to tell me anything, the phone hang up. After the phone hang up I back and the office is closed. Customer service is very BAD!

If I could put 0 start I will do it. I’m interior designer I worked with tons of different vendors. My client wanted some items from z gallerie. They are the worst. It’s expensive crap from China. Their customer service is terrible. I will never work again with them. They shipped my items one month late, then shipped the incorrect items , forgot to ship one item and all of that delayed my project. They are the worst and they are terrible.