Z GallerieReviews of zgallerie.com

I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order had not been shipped there should not be a problem to cancel and get a refund. But I cannot get this place to give me a refund for an item that had not been shipped but already fully charged to my credit card. This is absurd! After a lot of attempts company refunded my money.

I purchased two abstract art pictures. Both were packaged completely different. One was fine, the other was damaged due to shipping. The frame was damaged. I called Z and they would not return nor replace the picture. They gave me a disappointing low resolution discount. Note, the damage was on no part my fault.

I ordered two sconces. I only received one. I’m waiting for the second one. I don’t know why they didn’t come together other than that the sconce is gorgeous.

Just like another person said - the smell. Had dresser and nightstands now for over A month. Still can’t sleep in the room. Have tried everything. The chemical smell is terrible. Wasn’t inexpensive. The smell is not lessening at all. Very concerned.

We had a very difficult time with getting our sectional delivered from Z Gallerie . It took over a month from the time we were told to schedule delivery until the day we actually received it. However, we received the best customer service experience from Fernanda Atenas. She was very responsive. She kept constant communication with us until the issue was resolved.

franchement trés trés bof !

I love z gallerie, it’s basically the only company/store that I buy decor from because I love their style. However, buying from them online (especially when you buy something on sale) is a nightmare. Not only is there shipping outrageous but just beware if you do buy something on sale they WILL send you the flawed/broken items they have in stock because your paying $60 instead of $80 for a vase,plant etc. If your buying furniture,art or very expensive items from them, go to their store and buy them or don’t buy them at all. I’ve purchased too many very pricey items from them online only to either have them show up broken/missing parts or just don’t look anything like they do online. Basically I wouldn’t advise anyone to buy from them unless your able to purchase from their actual store.

Z Gallerie no doubt has beautiful art and furniture for sale but after my experience and reading other customer reviews I will be very hesitant to purchase large furniture again. In November 2018, my wife and I decided to look at furniture at the Schaumburg location inside the Woodfield mall. I quickly fell in love with the Sequoia console and matching coffee table. I asked the associate if they usually run Black Friday specials. She said usually they offer a certain percentage off. I decided to wait and see if I could justify the price for both items after discount. Well, I ended up making a purchase on 11/27/18 and saved around $500. Initially, the console table was in stock and the coffee table was on backorder. I had no problem with this. I wanted to keep in mind that there probably were other customers who took advantage of the sale and finished out their stock. Fast forward to 12/26/18. Yes, a month later the console table was delivered. It never made it into my home. The delivery company took it out of the box in my driveway and noticed that it had a crack down the middle. Shipping company took it back and I had to wait for the replacement. Again, one month later on 1/28/19, the coffee table was delivered. This time, it was missing the glass top. A week later, on 2/5/19 my console table arrived. As of 2/27/19, I'm waiting for the glass top to be delivered in the next couple weeks. During this whole span of about 3 months, I have made several phone calls to customer service. I've had a couple representatives that were rude but looking back, those calls were made around the holidays. Again, I will keep in mind that those employees may have been stressed out dealing with all the backorder and complaints from customers. Honestly, I've spoken to quite a few representatives in the last several weeks who were not only patient but also knowledgeable and even made attempts to call me back in regards to an update. A few weeks back, a supervisor sent an email and actually called me back a few minutes after I had responded. Ultimately, this is the reason why I have to give this company 3 stars. While I did save a lot of money on the purchase, I did have to wait and continue to wait for my entire order to come in. I also have to say that overall, customer service was about average as stated earlier. Personally, in the future if I can purchase items in stock from the Z Gallerie store I will but I'm going to be very hesitant to order any large item or furniture that has to be delivered.