Z GallerieReviews of zgallerie.com

HORRIBLE! This store is a SCAM! They take your money and don’t deliver your items! I ordered an Omni buffet on June 27, 2019! We are now December 11, 2019 ALMOST CHRISTMAS!!!! And I still don’t have my OMNI BUFFET! I paid over $1400!!! Their customer service is run by incompetent people!!!!! NO ONE KNOWS WHAT IS GOING ON! NOT THE SHERMAN OAKS LOCATION NOT THE CUSTOMER SERVICE! They keep telling us to call their delivery company the delivery company keeps telling us they don’t have the item!!!! Why is this store still doing business?!

I do wish that I saw this before ordering my sofa on September 20, 2019. I trusted this company with $1,800 of my money, only to find out they are horrible to do business with. The customer service reps are the worse. Yes, they’re nice & polite but all they give you are lies. There’s no way to track your purchase but to call them...and yes, maybe the reps are only going by the information that they’re given but all updates to me have been lies! I have been told that my order was lost in the matrix & that it’s a good thing I called. I’ve been told my order shipped November 3, 2019. I’ve been told my order was in my state of Oregon in a warehouse & I should receive a call in a day or two to set up delivery. After calling & calling to see why I wasn’t getting a call from the delivery company, I get a happy email on November 18th, saying yay! Your order shipped. What happened to my order being shipped on the 3rd!!! LIARS, LIARS, LIARS!!! My sectional sofa was suppose to ship early to mid October. I was suppose to have my sofa in late October. I have called at least 8 times because nothing never is what they say and today I’m told I’ll receive it in December! If I wanted to wait this long, I could’ve ordered one of the custom options. I ordered this particular sofa because instead of the 10-15 week wait on delivery, I would have it in 4-5 weeks. I wish so badly that I would’ve gone to a local furniture store. Then I wouldn’t be sitting on a mattress in my Oceanfront studio on the floor. Worst part is they won’t let you speak to a supervisor and there is no address or phone number for their corporate office. I have never purchased anything from their store but DO NOT buy from their Online store or you’ll be sorry!!!

Thank goodness I took a chance on Z Gallerie. I visited the store 4 times before ordering and struggled as to whether to make a purchase from them in light of their less than stellar reviews. But I just could not find a reclining sectional I loved nearly as much anywhere else. Theirs was modern, stylish and quiet, and at all the other stores they were so bulky and "western" looking! So I went for it. I ordered through Diana, the manager at the Z Gallerie store at The Village in Woodland Hills, California. To my surprise, the whole process couldn't have been more flawless. Diana, the store manager, went out of her way to make sure my order was correct and set my delivery expectation, which was expected to be about 3 weeks. I placed my order on a Sunday, and my furniture was delivered the following Saturday, a mere 6 days later. Underpromised and overdelivered! The delivery team was also top notch and it couldn't have gone better. I also placed an online order for some pillows, which also went perfectly. Hopefully this is a good sign of things to come from Z Gallerie, because I love this store and would hate for it to go away! Thank you Diana!

Horrible customer service!!! I returned an online purchase at MY EXPENSE over a month ago. It was received and signed for (FEDEX) 4 weeks ago. Four (4) emails and Three (3) phone calls and I still don't have my refund!! It is no surprise that this outfit isn't a member of the BBB. Do not patronize this company/store.

After shopping through Z Gallerie store located in Gulfstream Park (Aventura, FL) for $200+ of goods, went to cash out at which time I was told store was having “temporary” problems accepting AMEX. Clerk offered to Have me finalize purchase on their online platform which “did accept Amex” and would then appear as an immediate “store pick-up”. After nearly an hour AFTER receiving my confirmation receipt, and waiting for their “internal system” to reflect I’d paid (by the way, I actually handed the clerk my iPhone on which he entered ALL my info including payment AND after receiving receipt via email) asst. manager by the name of Miriam would not allow me to leave with my paid for items because the internal system was not “confirming” they’d received payment, although I had an emailed receipt showing otherwise. Also refused to allow me to speak to store manager. After reaching the 800 number on my receipt, another telephone agent (Andrew) told me the company no longer honored AMEX but did not know whether that was the case for online or not. I asked to speak to his manager and he said “none were available and that none would be”. Mind you, I’d shopped at this precise store on a number of previous occasions, they IMMEDIATELY found my personal info with just my telephone number and on an almost daily basis I receive their emails, but the asst manger insisted that “store policy” demanded they have internal confirmation in their system lest it be an “LP” issue. When I asked what “LP” issue regarded (as if I’d known) she claimed “loss prevention”. As if though my intent was to thieve the heavy and odd sized merchandise? REALLY????!!!!! Paying with a Platinum AMEX?????!!!!! Can you believe the audacity of this service, or lack thereof? Suffice it to say, I had to then walk about 1/2 mike back to my car to get another card to pay for the goods a second time while knowing they’d already charged my Amex which I would have to dispute. By the way, this all took more than an hour after I stepped up to the counter to pay. After researching Z Gallerie on my way home I came across fact they have filed for bankruptcy just this past March and are shuttering roughly a 1/4 of their stores. They are NOT paying their suppliers, not honoring orders, and NOT allowing customers to cancel orders they have placed and not fulfilled. BUYER BEWARE! As a famous clothing store used to say in SoFL “an educated consumer is our best customer” well, this consumer has been sufficiently enlightened -and so hopefully have you -and I will NO LONGER give Z Gallerie a very hard earned red cent.

Beware of online purchase. If they feel like it they will not send you your order and claim “system glitch” A purchase made on your website of items that later z Gallerie claimed was a system glitch in pricing and refuse to honor purchase. I made a large purchase on August, order number 1495820 customer ID 9687486 . The prices seem to be amazing for such an expensive company so I called the next day and asked if there was an error on their end and if I should expect a cancellation on my order they said "no there was no error it was a flash sale and i already paid the items so not to worry". I asked them to please send me a confirmation email. They said they would but I never received it. Days go by and I still don't have an update on my order so I call the company back and they tell me my order has been shipped and they were going to email me a tracking number since fedex still hadn't provided one. Days go by and still no news from z Gallerie. I called no less than 4 times and spent I've 40 minutes on hold each time. Wrote emails to corporate about my order status. There was a ticket created to find me a tracking number since the status of my order said shipped on 8/28/2029. Ticket number is 2019082363011564 and a person named Javier was going to personally take care of my case. I wait 3 days and call For a status when I was told AGAIN to give them more time to resolve the case. Finally I call 9/20/2019 and a customer service tells me that there was a glitch in their system and there was no way the company would honor the prices I received. I was transferred to a manager where I explained in detail how the situation was handled and he refused to help me. He told me no matter who I spoke with no one would help me and honor the order and that even though some orders did go out at the "glitch pricing" mine was caught before and they were going to issue a refund. I told him I did not authorize a refund especially after I spent A total of over 5 hours of hold time looking for my items in which in various occasions representatives told me they were already shipped. He told me that people were getting fired for the issues but no matter what i said I wasn't getting my order. Not only did they never reach out to me to tell me I wasn't getting my order or a refund but they handled the situation very poorly in keeping my money for 2 months

My 1st time ever shopping with Z gallerie was a complete disappointment!!! I was so excited to place a order with this company but after the order was placed that's when the issue started!!!! They never informed me that part of my items placed will be in back order for a whole month until I called, then 1 of my orders gets delivered and it's the wrong item!!! I'm like okay that's fine mistakes happen so I proceeded to give them a call...customer service rep was not helpful at all!!! Said to ship the item back and then once we received the item then we'll then send you your correct item, I was furious said not going to happen why should I have to wait for my correct item that you messed up on. Asked to speak to a supervisor never happened. Called back again got a different rep and he stated no that's not how z gallerie works we want to provide great customer service, yeah BS!!!! I asked would I be compensated for going out of my way to return an item that they messed up on he stated yes but not until you received your correct item 1st which will be in route as soon as possible WRONG lied again not only are they not going to compensate me for my troubles but I have yet to receive my correct item nor any of my other items!!!! I said that to say this BEWARE OF THIS COMPANY!!!! Dont spend thousands of dollars or even hundreds of dollars with them to be treated totally wrong!!! Glad I only spent less then $100 and not $500!!!! Not worth it you can go to homegoods, Marshalls, TJ max, and even Ross to get practically the same item for pennies on the dollar! STAY AWAY IF YOU CAN FROM THIS COMPANY!!!! HORRIBLE CUSTOMER SERVICE SKILLS!!!!!!

There's simply no way in hell I will ever do business with this company again. Shame on me for not reading all of the bad press first. I've attempted to contact them for an order status and there has been no response. Still waiting for my order.