Z GallerieReviews of zgallerie.com

I purchased a bed headboard and frame. Delivery was scheduled for Wednesday, 3/4/20. When the guys brought the new bed inside my home and saw that I already had a headboard in the bedroom, they told me they wouldn't be able to install the new bed until I had someone take down the older bed. The retail store/clerk didn't provide that information. Had I known, I would have had the bed removed. I thought the delivery guys would take down the old and install the new. The delivery guys left the new bed in a enormously large box in my kitchen. They told me I'd have to contact Z Gallerie to schedule a new install date. I called Z Gallerie right after they left to reschedule. Crickets. I've spoken to Z Gallerie Customer Service 3 times since 3/4/20. It's been a week and my new Z Gallerie bed is still sitting in the middle of my kitchen. Unacceptable.

I purchased several pieces of art that arrived separately. I did not open the item right away due to business travel. When I did I found the piece was damaged in transit. ZGallerie refused to do an exchange or offer some type of compensation since it was outside of their return/exchange window. I've been a customer for 14 years and spent at least $60000+. I hope it is worth losing my business as well as the many friends that I will tell about this horrible experience. The customer service representative was rude, unprofessional and refused to escalate the call. If something isn't done to improve customer relations, ZGallerie you will have to close more stores and file bankruptcy AGAIN. Signed Done with ZGallerie

I ordered pieces totaling more than $7,000 on November 5. Today is March 9 and I have not received any piece of furniture from this order. I have been calling customer service since January and getting no definitive answers. I purchased a lot of furniture from this company in 2017 and didn't have any issues but this reflects poor business practices and almost a complete absence of customer service. No one should have to wait five months for a sofa and chair.

Customer Service was terrible today at the Orlando z gallerie. Man with gray hair told me that he would not take down an art. That I would have to pick it up another day. Another seller told me that he needed a brake and he could not take care of me. He also said that he will send someone, and no one came. Meanwhile, I went to the register, and he was taking care if other customers. I was very disappointed of their disrespectful customer service. I have been a customer of the store for many years, but this new crew and management appears to not want to work. I have finally said something about the way that they treated me. A team member helped me but I have to help with wrapping etc as no one literally wanted to work. Disappointed about the place and rude people that work there.

Z Galleria customer service is so unprofessional. You,are waiting on hold for hours and no call back!!!! They,messed up my address on my refund check and its been 3 months!!! Still,no check. Customer,service sucks!!!!

Smoke color chandelier broke after 3 years. Several chandelier arms broke because the parts holding them were made of plastic instead of metal. Zgallerie customer service would not provide an exchange or credit. Extremely poor quality.

I wish I could give them 0 stars....3 months since the order placed and some $3000 at stake!!!Pathetic customer service with No to the point response!every time you have to call them as they don’t respond to your emails and they tell you that your order is going to ship this weekend!Im so disappointed and God knows if my order will ever make it in first place and what if it’s not as expected or damaged and can’t be returned(like other reviews).....,

wish i could give it zero stars. The worst retail customer service on the planet. I received a damaged item. It took me over an hour on hold to speak with a representative who emailed me a instructional email to send photos. Sent the phots immediately and still waiting. Have emailed and called back - no help. Beware of ordering from this company .